FranConnect Webinar Library

During this webinar, Dallas Henderson, QMS Product Specialist for FranConnect, and Johnny Tellez, an experienced multi-location operations and training professional, explored how driving operational excellence will drive revenue.

Are you ready to grow your franchise, simplify operations, and skyrocket success? Watch an exclusive webinar on-demand showcasing how to transform your franchise with proven strategies, tools, and insights for emerging brands like yours.

Watch this exclusive webinar recording explicitly designed for food safety managers and quality assurance professionals eager to elevate their food safety programs.

Are your multi-unit franchisees set up for success or facing hidden challenges?

Starting the new year on the right foot is essential for any emerging small business franchisor aiming to thrive in the ever-evolving franchise landscape. That's why we're excited to invite you to an insightful and engaging webinar explicitly designed for your growth goals.

Turn Insights Into Actions: Using Analytics to Measure, Benchmark, and Enhance Your Business Performance Understanding and leveraging data intelligence is more crucial than ever for multi-location businesses. FranConnect Analytics empowers business leaders to unlock valuable insights from their own business data. Watch the recording and you'll see how FranConnect users can use their internal data to drive greater results across the entire operational lifecycle, from lead generation to payment reconciliation. We demonstrated how Analytics allows you to: Measure critical data within pre-built dashboards, scorecards, and key performance indicators (KPI). Gain macro and micro analyses of sales, operations, and finance performance. Easily export performance data, eliminating manual data entry and saving time preparing executive and board reports. Vikram Raj, FranConnet’s Vice President of Product Management, provided a walkthrough of Analytics, showing you how to turn siloed information and regional performance data into impact decisions and frameworks for best practices.

In case you missed yesterday's webinar that covered the upcoming September Product Release, you can watch the recording.

In the competitive world of business, every second counts. Research shows that 86% of franchise deals close when the lead is contacted within four hours of expressing interest -- but 75% of franchisors fail to meet that goal.

Drive Team Engagement, Brand Consistency, and Unit Performance with World Manager Frontline

Thank you for joining us for our webinar with QSR Magazine titled "Stepping Up Service: Maximizing Efficiency and Consistency to Elevate the Customer Experience in QSRs".

Attention Franchisors: Ready to Go Global with Master Franchising? Watch the recording of the webinar now!

Watch the recording of this year's Sales Index Report analysis hosted by Keith Gerson and Jaffrey Ali.

Watch a recorded demo of the RizePoint Quality Management Solution.

Watch Kari Hensien and Vikram Raj on this recorded webinar provide an update on FranConnect's Acquisition of RizePoint.

Having engaged franchisees may be the most crucial factor in the successful growth of any franchise system. In Landmark studies conducted by Franchise Business Review and InGage Consulting, studies reveal that engaged franchisees are 3.7X more profitable than their non-engaged counterparts. Gartner Research has forecast that there will be a 14% growth in the CRM and Operations software market through 2025. But despite these insights, the Harvard Business Review (HBR) reports that nearly 90% of business leaders feel that their tech implementations aren’t driving business growth.

This session is a reprise of our popular Ask the Experts session…bring your store opening, transfer, and refurbishment questions.

The FranConnect Product Management Team invites you to our monthly webinar, where we'll spotlight the exciting features of our May 2024 release.

Join the FranConnect Webinar on Monday, March 11th at 2 PM ET / 11 AM PT.

Most people see playbooks as little more than an "instruction manual" which documents your company's systems, procedures, and expectations. But in today's competitive world, you don't want to be "most people." You want your business and your brand to stand out in the mind of the consumer, so that they keep coming back to your business, again and again.

Are you a franchisor facing challenges with collections, both domestically and internationally? Unlock the secrets to seamless financial management with this one-hour webinar, tailored specifically for franchisors. Our franchise experts will share insights, strategies, and solutions for overcoming challenges in royalty, marketing funds, and franchise sales fee collections. This webinar features franchise finance gurus led by our moderator, Keith Gerson, of Gerson Advisory Services. Our panelists include Bill Edwards (CEO of Edwards Global Services), Charles Bonfiglio (Franchise Founder and CEO of Tint World), and Greg Leven (SVP, Sales of Flywire) who will provide you with answers to your specific questions allowing you to gain personalized insights for your franchise system.

Dive into the world of franchising with David Barr, the man who's carved a successful path in this ever-dynamic business model. David Barr, past Chairman of IFA, and in many respects all things franchising as a franchisor, franchisee, and supplier, has played an instrumental role in numerous brand successes, earning him the moniker, "The Oracle of Franchising". Don't miss the opportunity to hear David's insights from his journey as a franchisor, master franchisee, prolific board member, and supplier.

In our December 5th live demo, Sales Leader for Emerging Brands, Ali Muskett, walked viewers through FranConnect's purpose-built franchise management software designed for franchisors. At FranConnect, we believe that modern technology should provide a seamless experience across all departments of a business. That's why our cloud-native SaaS platform offers sales, operations, finance, support, and marketing departments a single, shared view of their franchise business. With our software, franchisors can effectively manage their entire network of franchisees, streamline their daily operations, and save considerable time on administrative and manual tasks. But, what stands FranConnect's platform apart from other franchise management systems in the market is its pre-configured best practices. Our platform is tried, tested, and trusted by over 1500 franchise customers worldwide, making it a proven solution. We went over platform features like the dashboard where franchisors can monitor the performance and track progress across the entire network of their franchisees. As well as tools for royalty management and tracking, and franchisee support that allow franchisors to increase efficiency and profitability. FranConnect's software also enables tailored and effective communication between franchisors and franchisees, making it easy for businesses to share essential updates and announcements readily. With powerful reporting capabilities, franchisors can accurately analyze the performance of their franchise business, identify opportunities for improvement, and make informed decisions to drive growth.

In our November 15th live demo, Sales Leader for Emerging Brands, Ali Muskett, walked viewers through FranConnect's purpose-built franchise management software designed for franchisors. At FranConnect, we believe that modern technology should provide a seamless experience across all departments of a business. That's why our cloud-native SaaS platform offers sales, operations, finance, support, and marketing departments a single, shared view of their franchise business. With our software, franchisors can effectively manage their entire network of franchisees, streamline their daily operations, and save considerable time on administrative and manual tasks. But, what stands FranConnect's platform apart from other franchise management systems in the market is its pre-configured best practices. Our platform is tried, tested, and trusted by over 1500 franchise customers worldwide, making it a proven solution. We went over platform features like the dashboard where franchisors can monitor the performance and track progress across the entire network of their franchisees. As well as tools for royalty management and tracking, and franchisee support that allow franchisors to increase efficiency and profitability. FranConnect's software also enables tailored and effective communication between franchisors and franchisees, making it easy for businesses to share essential updates and announcements readily. With powerful reporting capabilities, franchisors can accurately analyze the performance of their franchise business, identify opportunities for improvement, and make informed decisions to drive growth.

Are you franchising your business internationally or dreaming of taking your franchise system abroad? Challenges abound as franchisors report issues with repatriating franchise fees from international markets which can pose several challenges including currency fluctuations, regulatory and legal hurdles, taxation, repatriation restrictions, banking & payment systems, and economic and political instability. Our experts shared their expertise and experiences in how to navigate conversion and repatriation hurdles.

In our October 12th live demo, Sales Executive for Emerging Brands, Alex Miller, walked viewers through FranConnect's purpose-built franchise management software designed for franchisors. At FranConnect, we believe that modern technology should provide a seamless experience across all departments of a business. That's why our cloud-native SaaS platform offers sales, operations, finance, support, and marketing departments a single, shared view of their franchise business. With our software, franchisors can effectively manage their entire network of franchisees, streamline their daily operations, and save considerable time on administrative and manual tasks. But, what stands FranConnect's platform apart from other franchise management systems in the market is its pre-configured best practices. Our platform is tried, tested, and trusted by over 1500 franchise customers worldwide, making it a proven solution. He went over platform features like the dashboard where franchisors can monitor the performance and track progress across the entire network of their franchisees. As well as tools for royalty management and tracking, and franchisee support that allow franchisors to increase efficiency and profitability. FranConnect's software also enables tailored and effective communication between franchisors and franchisees, making it easy for businesses to share essential updates and announcements readily. With powerful reporting capabilities, franchisors can accurately analyze the performance of their franchise business, identify opportunities for improvement, and make informed decisions to drive growth.

In our September 20th live demo, Sales Leader for Emerging Brands, Ali Muskett, walked viewers through FranConnect's purpose-built franchise management software designed for franchisors. At FranConnect, we believe that modern technology should provide a seamless experience across all departments of a business. That's why our cloud-native SaaS platform offers sales, operations, finance, support, and marketing departments a single, shared view of their franchise business. With our software, franchisors can effectively manage their entire network of franchisees, streamline their daily operations, and save considerable time on administrative and manual tasks. But, what stands FranConnect's platform apart from other franchise management systems in the market is its pre-configured best practices. Our platform is tried, tested, and trusted by over 1500 franchise customers worldwide, making it a proven solution. She went over platform features like the dashboard where franchisors can monitor the performance and track progress across the entire network of their franchisees. As well as tools for royalty management and tracking, and franchisee support that allow franchisors to increase efficiency and profitability. FranConnect's software also enables tailored and effective communication between franchisors and franchisees, making it easy for businesses to share essential updates and announcements readily. With powerful reporting capabilities, franchisors can accurately analyze the performance of their franchise business, identify opportunities for improvement, and make informed decisions to drive growth.

This exclusive webinar on Mastering the Art of Navigating Compliance Training features our four expert panelists who help viewers unlock expert insights, best practices, and real-world examples that will empower you to conquer regulatory challenges with confidence.

Watch this on-demand webinar, “Discover the Game Changing Potential of Franchise Sales Organizations”, where industry experts and successful franchisors came together to unveil the transformative power of Franchise Sales Organizations (FSO’s). Moderated by Keith Gerson, CFE and President of Franchise Operations for FranConnect, he brought two of the most respected heads of leading Franchise Sales Organizations and an emerging franchisor who experienced record sales and has firsthand experience on how they are reaping great ROI from working with an FSO.

In our August 8th live demo, Sales Leader for Emerging Brands, Ali Muskett, walked viewers you through FranConnect's purpose-built franchise management software designed for franchisors. At FranConnect, we believe that modern technology should provide a seamless experience across all departments of a business. That's why our cloud-native SaaS platform offers sales, operations, finance, support, and marketing departments a single, shared view of their franchise business. With our software, franchisors can effectively manage their entire network of franchisees, streamline their daily operations, and save considerable time on administrative and manual tasks. But, what stands FranConnect's platform apart from other franchise management systems in the market is its pre-configured best practices. Our platform is tried, tested, and trusted by over 1500 franchise customers worldwide, making it a proven solution. We went over platform features like the dashboard where franchisors can monitor the performance and track progress across the entire network of their franchisees. As well as tools for royalty management and tracking, and franchisee support that allow franchisors to increase efficiency and profitability. FranConnect's software also enables tailored and effective communication between franchisors and franchisees, making it easy for businesses to share essential updates and announcements readily. With powerful reporting capabilities, franchisors can accurately analyze the performance of their franchise business, identify opportunities for improvement, and make informed decisions to drive growth.

Keith Gerson hosted an expert panel consisting of Adam Bennett, National Operations & Training Manager at Zambrero, Paul Sharpe, General Manager at World Manager (a division of FranConnect), and James Hinks, Product Manager at World Manager (a division of FranConnect). This invaluable session examines best practices in franchise training, where viewers heard about the risks, challenges, and benefits of using a Learning Management System (LMS) in franchise training.

George Croft, a FranConnect Account Executive, walked viewers through FranConnect's purpose-built franchise management software designed for franchisors. At FranConnect, we believe that modern technology should provide a seamless experience across all departments of a business. That's why our cloud-native SaaS platform offers sales, operations, finance, support, and marketing departments a single, shared view of their franchise business. With our software, franchisors can effectively manage their entire network of franchisees, streamline their daily operations, and save considerable time on administrative and manual tasks. But, what stands FranConnect's platform apart from other franchise management systems in the market is its pre-configured best practices. Our platform is tried, tested, and trusted by over 1500 franchise customers worldwide, making it a proven solution. He went over platform features like the dashboard where franchisors can monitor the performance and track progress across the entire network of their franchisees. As well as tools for royalty management, and franchisee support that allow franchisors to increase efficiency and profitability. FranConnect's software also enables tailored and effective communication between franchisors and franchisees, making it easy for businesses to share essential updates and announcements readily. With powerful reporting capabilities, franchisors can accurately analyze the performance of their franchise business, identify opportunities for improvement, and make informed decisions to drive growth.

Watch this recorded webinar and interview with Tom Wood, CEO of Floor Coverings International. Tom agreed to a no-holds-barred session where he would take on questions, and provide the insights, experiences, and skills that he has amassed in his 38-year franchising career.

Our second session in a series of all-new franchise mentor presentations where we had an in-depth discussion with, Peter Holt, President & CEO of The Joint Chiropractic (publicly traded, with 800+ locations). Peter has built one of the most celebrated careers in franchising and has so much to teach us all about franchise mastery. Peter has been active in the franchise community for over 30 years, managing franchise systems in domestic and international markets and based on his successes, followed a unique career path from international and domestic franchise development to the CEO suite of one of the most successful chains in franchising.

Keith Gerson hosted an expert panel consisting of Julianna Voyles, Sr. Director of Franchise Operations for Jeremiah’s Italian Ice, Michael Seid, Managing Director at MSA Worldwide, and Doug Berry, Director of LMS Strategy at World Manager (a division of FranConnect). This invaluable session examined best practices in franchise training where viewers learned about the risks, challenges, and benefits of using a Learning Management System (LMS) in franchise training.

Watch this webinar on-demand where Keith Gerson, CFE interviews Mary Thompson, COO of Neighborly Brands. Mary shared her experiences and skills that have led to one of the most successful careers in franchising. She answered questions ranging from best practices for running a successful franchise to dealing with competition and differentiation in your industry.

The 2023 Franchise Index Report powered by FranConnect has been the definitive go-to guide for franchise sales for over the last eight years. This presentation is based on the findings from actual data from over 700 franchise brands versus other reports that feature self-reported data and snap-shot audits, reflecting a much smaller subset of brands. During this on-demand webinar, Keith Gerson, CFE, will share critical findings that can help you achieve your best year yet in franchise sales. He discusses the latest trends, insights, and predictions for franchise sales in 2023.

As a franchise CFO, you know that 2023 will be a year of unprecedented challenges and opportunities. You will have to navigate economic turbulence, talent shortages, regulatory changes, technological disruptions, and more. How can you prepare yourself and your organization for success in this dynamic environment?

Franchise brokers typically tee up a franchise sales candidate with three to four different franchise brands within their portfolio for consideration. Best case, one of the brands will be selected, while the remainder of brands failed to win hearts and minds. Watch and listen in as a Broker, a Franchisor, and a Franchisee Buyer share what they’ve learned about why candidates choose one brand over the others and get their recommendations on how to increase your odds of winning the sale. If you are looking for insights on how to improve your broker closing effectiveness rates, you’ll want to join us as we’ll discuss:

Recording of the FranConnect for World Manager - Customer Roadmap Update that was presented by FranConnect CEO, Gabby Wong, and the Product Team.

An update of the FranConnect Customer Roadmap presented to the World Manager customers.

If you as a Franchisor are looking to create a culture of franchisee accountability and an alignment with mutual goals between you and your franchisees, look no further than this educational webinar.

There are many different motivations behind a franchisee’s reasons for exiting a system. Those can range from retirement, health issues, family issues, partner disputes, burnout, and even boredom. And there are times when the business is at a high point providing the opportunity to cash out with big returns. And then there are those franchisees that simply need to find new opportunities because they are unhappy, unprofitable, or just don’t fit your culture. In these cases, one has to recognize that the only thing worse than someone who quits and leaves, is someone who quits and stays. The fact is that you want to see resales because it brings someone fresh and new into the system. A change in ownership can also help to revitalize a particular location. Listen in as four “best in class” franchise experts share the formal processes and best practices for franchisees wanting to exit the business.

According to a recent Conference Board midyear global survey of CEOs and other C-suite executives, more than 60% state that they expect a recession in their primary region of operations before the end of 2023 or earlier. The same survey reports that the biggest challenge for external communications is the issue of rising prices, and the erosion of trust if there is any sense of profiteering. Despite the degree of concern, it seems to be rare that a management team that has spent even an hour or two discussing and collectively preparing for the possibility of a recession with their franchisees in a meaningful way. During this webinar, expert panelists shared the challenges that teams will face, a framework for assessing readiness, and actionable tactics to stay strong in times of inflation, recession, or in any economic environment.

Due to popular demand, we brought the audience part two of our webinar “How to Effectively Use Social Media to Achieve Your Best Franchise Sales". During part one, our highly engaged audience raised over 60 questions for our panelists. As we were unable to get to all of their questions, we hosted this encore presentation.

Thanks to 900+ franchise brands and over 300,000 franchise locations using our technology, FranConnect is able to collect more franchise data than any other company in the industry. For the last 10 years, we’ve been publishing our FranConnect Franchise Sales Index Report, and now, we are pleased to share the results of our data insights related to Franchise Operations in this on-demand webinar. Our data insights were blended with the results of a comprehensive operations pulse survey taken earlier this year. During the webinar, we highlighted:

What franchisor wouldn’t want to attract successful multi-unit franchisees into their systems? Considering that there are over 43,000 multi-unit franchise owners/operators in North America who franchise 228,000 locations, it's clear why these franchisees are vital for our future; they represent over half of all franchise units in the United States - 54%. Of those successful multi-unit and multi-branded owner/operators, almost one-fifth control 50 units or more. These skilled operators bring financial resources and acumen, operational expertise, staff, and can operate at scale.

Keith Gerson has spent the better part of his 48 years in franchising focusing on how to drive top performance through coaching for improved franchisee performance. FranConnect’s research and data have found that 41% of franchisors feel that the current structure of the Franchise Business Consultant (FBC) role is failing to positively impact franchisee performance. In fact, 55% of franchisors rate their franchisee's ability to out-execute only equal to - or worse than their direct competitors in the local marketplace.

Introducing the 2022 FranConnect Franchise Sales Index Report

Are you looking for the edge over your competition when it comes to investing in technology? More important now than ever before, franchisors need to rely on new technology platforms to run efficient franchise operations in 2022. By leveraging technology, franchisors are able to make better use of their data to drive decision-making and stay ahead of their competition.

Franchisors who have content franchisees who are not growing as fast as you'd think they should then this webinar is for you. In this recorded webinar, we go over various techniques that can be helpful when dealing with franchisees who just haven't been growing as they should be. Learn how to have your FBCs successfully coach them down the road to success. We were joined by Amy Perkins, Senior Business Consultant, at Ben & Jerry's who gave first-hand experiences on what has worked for their brand to help motivate their franchisees to perform at their peak. Viewers will gain takeaways such as: Understanding of what motivated your franchisees to get into franchising in the first place Discovery of how you can collaboratively work together to get to the next level Learning of what to do when all else fails

Watch as internationally recognized expert, author, and keynote speaker, Jeanne Bliss joined Keith Gerson’s on this webinar entitled Creating the Ultimate Franchisee Experience.

Many leading franchisors are realizing just how much sales technology has evolved and how it provides a wealth of options to help them realize their best results yet. To find out what technology tools are being deployed by some of the most successful franchisors in the business, we reached out to highly successful franchisors to learn first-hand what ‘tools of the trade” they are using in 2022 to achieve monumental success. Join us on February 16th, at 12:00 PM EST as our expert panelists share how they optimized performance and overcame their most pervasive sales challenges.

Do your franchisees dread your field visits? Instead of your Franchise Business Consultant going through brand consistency checklist items 1 by 1 – what if each line item could become a coaching moment? In this webinar, Jason Kealey, dissects how to redesign your field visit questionnaire to enhance the visits to your franchisee – leaving them feeling empowered and not policed.

In the words of Catherine Monson, CEO of Propelled Brands and the Chair of the International Franchise Association – “As Globalization has taken hold over the last 20 years, international growth has become a “must” for any company seeking high rates of sustained future growth.” However, as anyone who has tried to expand their brand internationally will attest, it is much easier said than done”.

If you’re part of an emerging franchise business, chances are, you’re familiar with software and other tech solutions that promise to make life easier for franchising. What you may be doing now, might be working for you at this time, but how can you be confident that it’s the right time to invest in technology? Your budget is typically lean, your team is spread thin, and it feels impossible to meet operational demands.

"If you don't know where you are going, you'll end up someplace else.” - Yogi Berra.

Do you use SMS text messaging as a part of your franchise sales recruitment strategy? On September 30th, 2021, the telecommunications industry initiated a new texting standard referred to as “A2P 10DLC” that will result in nearly all text messages getting caught in or slowed by spam filters, threatening to slow down your communications with prospects. But a new program has been created to help identify “safe senders” and prevent delays. Much like TSA’s Known Traveler Number (KTN) (aka Pre-Check), this new program will allow brands to apply to become “Trusted Texters.” This lets them to send texts out safely under their own company umbrella – and bypass the widespread spam net. Watch this webinar to learn about the new standard in detail and discover how to create your own “known texter profile” within the program. Viewers of this webinar will learn how to: Avoid being caught or slowed by spam filters Get their brand listed as a “Trusted Texter” Achieve the flexibility to text from many phone numbers to optimize branding and marketing campaigns Determine whether to register at the “Starter” or “Standard” levels

The FranConnect Franchise Sales Index has been the most trusted and reliable source of data on the state of franchise sales for over eight years. Given the volatility of change, we are offering our first ever mid-year report update. This report, based on anonymized performance data from over 600 franchise brands, gives franchisors a distinct advantage to generate quality leads and increase sales.

Tracking the metrics through the entire lead funnel can come with its challenges and leave you with bottlenecks and ineffective processes to get the deal closed. These roadblocks can cause opportunities to get stuck in certain stages or fall by the wayside completely. Let’s get your leads moving through your entire pipeline as Kim Steenblock, a Solutions Engineer here at FranConnect, helps you identify the KPIs for effective lead funnel management and shows you how to track them through the early stages of lead engagement. During this webinar you will:

Franchise Scorecards are a simple yet powerful way to keep your franchisees on track. Done right, they are the basis for your coaching conversations. But too many franchises don’t put these tools in the hands of their consultants, and many of those who do fall into the Information Overload trap.

In the world of Franchise Development, leads from Franchise Brokers are proven to have the highest lead-to-deal conversion rate. In fact, according to FranConnect’s Sales Index, Broker leads are 5 times more likely to convert to deals as compared to all other paid sources. But this doesn’t mean that working with Brokers is like waving a magic wand – you have to choose the right ones and work with them strategically. In this webinar, viewers will learn how best to manage their Broker relationships and stand out amongst the crowd of brands that work with Brokers.

Streamlining operations is one of the most critical imperatives for franchisors, which is why FranConnect assembled this standout panel of Franchise Operations experts. They share data-driven insights and best practices gleaned from a lifetime of coaching franchisors on driving franchisee performance and satisfaction, ensuring franchisee compliance and creating engagement & alignment.

Franchise Operations is at a turning point. Emerging from the pandemic, with varying economic indicators, and a challenging labor market, the COO’s job has never been more important. And never more challenging.

Based on our deep experience with successful franchise brands, FranConnect's Franchise Management Software enables advanced franchise management practices for QSR/Fast Casual restaurant franchises. In this recorded demonstration, our experts share applications, processes, setups and critical data points that leading QSR franchises are using to drive their operational success today.

The State of Franchising in Personal Services - Based on our own primary research spanning hundreds of franchise brands, FranConnect's new report The State of Franchising in Personal Services, provides deep insights on the challenges facing Personal Services Industry franchises in 2021.

Based on our own primary research, FranConnect's new report The State of Franchising in Commercial & Residential Services, will provide deep insights on the challenges facing service brand franchises in 2021.

Based on our own primary research, FranConnect's new report The State of Franchising in QSR and Fast Casual Restaurants, will provide deep insights on the challenges facing QSRs and Fast casual Restaurant franchises in 2021.

The first-ever Franchise Operations Index from FranConnect is a comprehensive analysis of the ever-evolving role of the Franchise Business Consultant, based on data from hundreds of successful franchise brands. The data in our new Franchise Operations Index Report reveals critical insights relevant for Operations Executives and other Franchise Leaders who need to benchmark their current performance and refine their strategy for 2021 and beyond. Based on the approach that has made our annual Franchise Sales Index Report the gold standard for Franchise Development benchmarking, the all-new Franchise Operations Index report is set to become the industry’s leading source for strategic insight into Franchise Field Operations. It is based on a comprehensive analysis of more than 165,000 Franchise Business Consultant (FBC) interactions from 2019 to 2020. This webinar serves as FranConnect's official unveiling of the report. We present data and insights from the report in this recorded event with expert analysis and guidance on how to interpret the findings for your own business. Webinar viewers will benefit from a rich discussion of: Field Audits: How many, which kinds, and how often Virtual visits vs in-person approaches Coaching-focused (non-scoring) interactions Franchisee self-assessments

New research conducted by FranConnect demonstrates that low win rates for franchise development are not the result of poor lead quality, but are actually driven by challenges stemming from “speed to the lead”, low appointment conversion rates (7% on average) and appointment cancellations (40%). Hear how sales leaders from Tropical Smoothie Cafe, TruBlue House Care, and Buzz Franchise Brands are overcoming these challenges.

Join our Product Management Team Tuesday, April 4th, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our April release.

The FranConnect Franchise Sales Index is widely known as the gold-standard for data-driven insights in the field of franchise sales. This report gives franchisors a distinct advantage to both generate quality leads and increase sales, using aggregated and anonymized data from the business results of 800+ franchise brands. Now in its fifth year, the data in our annual Franchise Sales Index reveals critical insights relevant for Franchise Executive, Sales, and Marketing teams looking to confront the economic reality of the coming year.

With the economy poised to re-ignite, emerging and mid-sized franchise businesses face an unmatched opportunity to grow. But without the right approach and investments, the growth will be a lot harder than you might think it will be.

In February 2021, we conducted a survey of 200+ Franchisors about the current state of their business, including unit-level performance, franchise development, and finance. Participants included franchise businesses of all sizes from a variety of industries, including Personal Services; Quick Service Restaurants; Retail Food, Products & Services; Real Estate; Business Services; and Commercial & Residential Services, among others.

Expert franchise executives from InXpress and Best Life Brands who share case-studies on how they are using Artificial Intelligence (AI) technology to solve long-standing issues in lead conversion from within the funnel and to reduce the number of appointment no shows.

Recently, FranConnect Announced our acquisition of franchise management software provider FranchiseBlast. This is the latest in a series of investments over the past year into FranConnect's Operations capabilities.

Upcoming FranConnect Release Webinar As we enter the last quarter of the year, we are excited more than ever to continue rolling out new capabilities and updates for you each month. Join us on October 5, at 2 pm ET/11 am PT, where we’ll walk you through some of the new capabilities and updates we'll be releasing in October.

Join our Product Management Team Tuesday, January 11th, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our January release and answer your product questions. Sneak Peek of the January Highlights: Introducing Training Playbooks Manage the development of franchisees' learning and knowledge to achieve business goals by assigning advanced training playbooks in Operations. You can now automate your franchisee training plans and course assignments based on months in operation, compliance status, score, or other unit attributes. Unified View of Your In-Development Units Access all details, such as their opening checklists, agreement details, contact history, etc... for your In-Development Units in Opener. With extended field-level security and enhanced usability, you can now enable your franchisees to easily update their In-Development Unit information all from within Opener. But Wait, There’s More... Restrict access to your franchise application, qualification questionnaires, and other data collection web forms by password using enabled web form security options in Franchise Sales, Information Manager, and Market CRM Ensure accurate country information collection from franchise candidates, franchisees, and customers by configuring default country in the “country dropdown” for your forms in Franchise Sales, Information Manager, and Market CRM Easily find signed Item-23 or FDD receipt information leveraging filter options on the FDD listings in Information Manager Dynamically update and preview lead or franchise information from FranConnect in your agreements, contracts, and other documents in DocuSign before sending to candidates, co-applicants, and franchisees in Franchise Sales and Information Manager Share aggregated compliance scores with your franchisees using expanded tabs, section, and question score visibility in the visit summary PDF in Operations Automate corrective actions and task assignments to your Field Business Consultants or Coaches leveraging enhanced workflows in Information Manager Quickly troubleshoot import errors for franchise candidate, unit, and customer information uploads with a simplified upload history view in Franchise Sales, Information Manager, and Market CRM Register for this live webinar now!

Upcoming FranConnect Release Webinar Join us on September 7, at 2 pm ET/11 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features, we'll be releasing in September - All in less than an hour.

It's almost the end of 2021 – leaves are falling and updates to your FranConnect platform are calling! Join us Tuesday, November 2, at 2 pm ET/11 am PT, where our Product Management team will walk you through the new capabilities in the November release, and answer your questions along the way. Sneak Peek of the November Highlights: All New Parent-Child Relationships for your Franchise Ownership Entities As your business grows, so do your multi unit franchise ownership structures. Whether defined as a parent or operating entity, subsidiaries, or anything else - you can now relate, manage, and navigate your related entities quickly and easily. Introducing CardConnect Integration: Automate Royalty Payments and Other Fee Collections Getting timely payments while ensuring accuracy and reducing overhead for your financial team is critical to managing consistent cash flow for your franchise. Our brand new integration with CardConnect automates your royalty payments and other fee collection processes. Additionally, you get complete visibility into payment status to effectively manage AR aging. Keep Your Location Data Updated Across All Your Systems in Real-time With this update, we've added new events for locations like add, modify, transfer, terminate, and deactivate to the Information Manager Webhooks API. But wait, there’s more...

Register today for our new six-part series led by our Experts as they explore how you can implement and utilize the full capabilities of the FranConnect platform.

Join our Product Management Team Tuesday, May 3, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our May release. Sneak Peek of the May Highlights

Is it March already? Before we move into spring, we have a few updates in FranConnect for your Franchise Development, Operations, Legal, Finance, and Administration teams as part of our March release. Join our Product Management Team Tuesday, March 8, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our March release and answer all your product questions.