FranConnect Webinar Library

Join our Product Management Team Tuesday, January 11th, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our January release and answer your product questions. Sneak Peek of the January Highlights:     Introducing Training Playbooks     Manage the development of franchisees' learning and knowledge to achieve business goals by assigning advanced training playbooks in Operations. You can now automate your franchisee training plans and course assignments based on months in operation, compliance status, score, or other unit attributes.   Unified View of Your In-Development Units   Access all details, such as their opening checklists, agreement details, contact history, etc... for your In-Development Units in Opener. With extended field-level security and enhanced usability, you can now enable your franchisees to easily update their In-Development Unit information all from within Opener.   But Wait, There’s More... Restrict access to your franchise application, qualification questionnaires, and other data collection web forms by password using enabled web form security options in Franchise Sales, Information Manager, and Market CRM Ensure accurate country information collection from franchise candidates, franchisees, and customers by configuring default country in the “country dropdown” for your forms in Franchise Sales, Information Manager, and Market CRM Easily find signed Item-23 or FDD receipt information leveraging filter options on the FDD listings in Information Manager Dynamically update and preview lead or franchise information from FranConnect in your agreements, contracts, and other documents in DocuSign before sending to candidates, co-applicants, and franchisees in Franchise Sales and Information Manager Share aggregated compliance scores with your franchisees using expanded tabs, section, and question score visibility in the visit summary PDF in Operations Automate corrective actions and task assignments to your Field Business Consultants or Coaches leveraging enhanced workflows in Information Manager Quickly troubleshoot import errors for franchise candidate, unit, and customer information uploads with a simplified upload history view in Franchise Sales, Information Manager, and Market CRM   Register for this live webinar now! 

Do your franchisees dread your field visits? Instead of your Franchise Business Consultant going through brand consistency checklist items 1 by 1 – what if each line item could become a coaching moment? In this webinar, Jason Kealey, dissects how to redesign your field visit questionnaire to enhance the visits to your franchisee – leaving them feeling empowered and not policed.

Even with the holiday’s approaching, it's still full steam ahead at FranConnect with lots of exciting product updates!   Join our Product Management Team,Tuesday, December 7, at 2 pm ET/11 am PT, as we explore the newest capabilities in our December release and answer all of your questions.   Here's how you can leverage FranConnect's December release to your benefit:  Enable the advanced and automated franchise lead email notifications workflow for your franchise development team in Franchise Sales Setup workflow enrollment triggers to allow existing franchise leads, units, and customers to be enrolled in your workflows Ensure accurate and updated opening checklist association with your In-Development units as the unit information updates in Opener Personalize email communication to your franchisees using Entity keywords in Information Manager Easily associate and keep track of the relationships between key franchise records such as related parent-child entities, owners, and units owned under a franchise entity in Information Manager Safeguard Royalty Reporting Start Date updates and control when franchises begin paying royalties and fees in Information Manager Save time and download print-ready royalty invoices using bulk export PDF capability in Royalty Manager Share resources and content stored in the Hub library directly from the newly released global search  Get started with dynamic teams [Beta] for targeted communication across your network, using alerts and messages in The Hub    Register for this live webinar now! 

In the words of Catherine Monson, CEO of Propelled Brands and the Chair of the International Franchise Association – “As Globalization has taken hold over the last 20 years, international growth has become a “must” for any company seeking high rates of sustained future growth.” However, as anyone who has tried to expand their brand internationally will attest, it is much easier said than done”.

If you’re part of an emerging franchise business, chances are, you’re familiar with software and other tech solutions that promise to make life easier for franchising. What you may be doing now, might be working for you at this time, but how can you be confident that it’s the right time to invest in technology? Your budget is typically lean, your team is spread thin, and it feels impossible to meet operational demands. 

"If you don't know where you are going, you'll end up someplace else.” - Yogi Berra. 

  Do you use SMS text messaging as a part of your franchise sales recruitment strategy? On September 30th, 2021, the telecommunications industry initiated a new texting standard referred to as “A2P 10DLC” that will result in nearly all text messages getting caught in or slowed by spam filters, threatening to slow down your communications with prospects. But a new program has been created to help identify “safe senders” and prevent delays. Much like TSA’s Known Traveler Number (KTN) (aka Pre-Check), this new program will allow brands to apply to become “Trusted Texters.” This lets them to send texts out safely under their own company umbrella – and bypass the widespread spam net.   Watch this webinar to learn about the new standard in detail and discover how to create your own “known texter profile” within the program. Viewers of this webinar will learn how to:   Avoid being caught or slowed by spam filters Get their brand listed as a “Trusted Texter” Achieve the flexibility to text from many phone numbers to optimize branding and marketing campaigns Determine whether to register at the “Starter” or “Standard” levels

The FranConnect Franchise Sales Index has been the most trusted and reliable source of data on the state of franchise sales for over eight years. Given the volatility of change, we are offering our first ever mid-year report update.   This report, based on anonymized performance data from over 600 franchise brands, gives franchisors a distinct advantage to generate quality leads and increase sales.

Tracking the metrics through the entire lead funnel can come with its challenges and leave you with bottlenecks and ineffective processes to get the deal closed. These roadblocks can cause opportunities to get stuck in certain stages or fall by the wayside completely. Let’s get your leads moving through your entire pipeline as Kim Steenblock, a Solutions Engineer here at FranConnect, helps you identify the KPIs for effective lead funnel management and shows you how to track them through the early stages of lead engagement. During this webinar you will:

Franchise Scorecards are a simple yet powerful way to keep your franchisees on track. Done right, they are the basis for your coaching conversations. But too many franchises don’t put these tools in the hands of their consultants, and many of those who do fall into the Information Overload trap.

In the world of Franchise Development, leads from Franchise Brokers are proven to have the highest lead-to-deal conversion rate. In fact, according to FranConnect’s Sales Index, Broker leads are 5 times more likely to convert to deals as compared to all other paid sources.   But this doesn’t mean that working with Brokers is like waving a magic wand – you have to choose the right ones and work with them strategically. In this webinar, viewers will learn how best to manage their Broker relationships and stand out amongst the crowd of brands that work with Brokers. 

Streamlining operations is one of the most critical imperatives for franchisors, which is why FranConnect assembled this standout panel of Franchise Operations experts. They share data-driven insights and best practices gleaned from a lifetime of coaching franchisors on driving franchisee performance and satisfaction, ensuring franchisee compliance and creating engagement & alignment. 

Franchise Operations is at a turning point. Emerging from the pandemic, with varying economic indicators, and a challenging labor market, the COO’s job has never been more important. And never more challenging. 

Based on our deep experience with successful franchise brands, FranConnect's Franchise Management Software enables advanced franchise management practices for QSR/Fast Casual restaurant franchises. In this recorded demonstration, our experts share applications, processes, setups and critical data points that leading QSR franchises are using to drive their operational success today.

The State of Franchising in Personal Services - Based on our own primary research spanning hundreds of franchise brands, FranConnect's new report The State of Franchising in Personal Services, provides deep insights on the challenges facing Personal Services Industry franchises in 2021.

Based on our own primary research, FranConnect's new report The State of Franchising in Commercial & Residential Services, will provide deep insights on the challenges facing service brand franchises in 2021.

Based on our own primary research, FranConnect's new report The State of Franchising in QSR and Fast Casual Restaurants, will provide deep insights on the challenges facing QSRs and Fast casual Restaurant franchises in 2021.

The first-ever Franchise Operations Index from FranConnect is a comprehensive analysis of the ever-evolving role of the Franchise Business Consultant, based on data from hundreds of successful franchise brands. The data in our new Franchise Operations Index Report reveals critical insights relevant for Operations Executives and other Franchise Leaders who need to benchmark their current performance and refine their strategy for 2021 and beyond. Based on the approach that has made our annual Franchise Sales Index Report the gold standard for Franchise Development benchmarking, the all-new Franchise Operations Index report is set to become the industry’s leading source for strategic insight into Franchise Field Operations. It is based on a comprehensive analysis of more than 165,000 Franchise Business Consultant (FBC) interactions from 2019 to 2020. This webinar serves as FranConnect's official unveiling of the report. We present data and insights from the report in this recorded event with expert analysis and guidance on how to interpret the findings for your own business. Webinar viewers will benefit from a rich discussion of: Field Audits: How many, which kinds, and how often Virtual visits vs in-person approaches Coaching-focused (non-scoring) interactions Franchisee self-assessments

New research conducted by FranConnect demonstrates that low win rates for franchise development are not the result of poor lead quality, but are actually driven by challenges stemming from “speed to the lead”, low appointment conversion rates (7% on average) and appointment cancellations (40%).  Hear how sales leaders from Tropical Smoothie Cafe, TruBlue House Care, and Buzz Franchise Brands are overcoming these challenges.  

The FranConnect Franchise Sales Index is widely known as the gold-standard for data-driven insights in the field of franchise sales. This report gives franchisors a distinct advantage to both generate quality leads and increase sales, using aggregated and anonymized data from the business results of 800+ franchise brands. Now in its fifth year, the data in our annual Franchise Sales Index reveals critical insights relevant for Franchise Executive, Sales, and Marketing teams looking to confront the economic reality of the coming year.

With the economy poised to re-ignite, emerging and mid-sized franchise businesses face an unmatched opportunity to grow.  But without the right approach and investments, the growth will be a lot harder than you might think it will be. 

In February 2021, we conducted a survey of 200+ Franchisors about the current state of their business, including unit-level performance, franchise development, and finance. Participants included franchise businesses of all sizes from a variety of industries, including Personal Services; Quick Service Restaurants; Retail Food, Products & Services; Real Estate; Business Services; and Commercial & Residential Services, among others.

Expert franchise executives from InXpress and Best Life Brands who share case-studies on how they are using Artificial Intelligence (AI) technology to solve long-standing issues in lead conversion from within the funnel and to reduce the number of appointment no shows.

Recently, FranConnect Announced our acquisition of franchise management software provider FranchiseBlast. This is the latest in a series of investments over the past year into FranConnect's Operations capabilities. 

Upcoming FranConnect Release Webinar As we enter the last quarter of the year, we are excited more than ever to continue rolling out new capabilities and updates for you each month. Join us on October 5, at 2 pm ET/11 am PT, where we’ll walk you through some of the new capabilities and updates we'll be releasing in October.

Upcoming FranConnect Release Webinar Join us on September 7, at 2 pm ET/11 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features, we'll be releasing in September - All in less than an hour.

It's almost the end of 2021 – leaves are falling and updates to your FranConnect platform are calling! Join us Tuesday, November 2, at 2 pm ET/11 am PT, where our Product Management team will walk you through the new capabilities in the November release, and answer your questions along the way.  Sneak Peek of the November Highlights: All New Parent-Child Relationships for your Franchise Ownership Entities As your business grows, so do your multi unit franchise ownership structures. Whether defined as a parent or operating entity, subsidiaries, or anything else - you can now relate, manage, and navigate your related entities quickly and easily. Introducing CardConnect Integration: Automate Royalty Payments and Other Fee Collections  Getting timely payments while ensuring accuracy and reducing overhead for your financial team is critical to managing consistent cash flow for your franchise. Our brand new integration with CardConnect automates your royalty payments and other fee collection processes. Additionally, you get complete visibility into payment status to effectively manage AR aging. Keep Your Location Data Updated Across All Your Systems in Real-time With this update, we've added new events for locations like add, modify, transfer, terminate, and deactivate to the Information Manager Webhooks API. But wait, there’s more...

With pent up demand and an economy poised to re-ignite, 2021 is shaping up to be a year like no other for franchise businesses like yours. The new year holds major opportunities for small and emerging brands to expand - But is your business prepared to succeed in this market? 

In terms of Franchise Development, the first half of 2021 is shaping up to be the most critical time period in the history of the Commercial and Residential Services industry. Forward-looking brands will use this time to grow their systems and outpace the competition, but the changing uncertainty makes it more important than ever to build the right sales and marketing playbook.

It has never been more important for franchise leaders to understand how they can most effectively navigate the rapidly changing economic and political landscape to drive results. FranConnect is committed to supporting the Franchise community with useful and timely resources and content, and our Franchise Sales Index is a critical analysis updated quarterly.

Now is the time for all franchisees to turn their attention to the future. How will you promote your budgeting process when forecasting the future seems impossible? This webinar tackled this challenge, starting with best practices in creating effective budgets through a replicable process that helps franchisees prepare for opportunities while dealing with continuing economic turbulence.

Did you know that speed to lead is the most important indicator of success in franchise sales? According to FranConnect’s Annual Franchise Sales Index, leads that get follow-up within minutes are 10x more likely to convert to deals. But unfortunately, only a fraction of prospective franchisees actually hear back from franchisors in the first hour.

We recently shared the results of our first-ever mid-year review of franchise sales performance across all major industries. And now for the first time, we have the performance data of the QSR & Fast Casual Restaurant segment specifically.

The pandemic has created challenges in nearly every facet of the franchise business model, franchises sales and operations, with historic precedent. 

Earlier this month we completed a survey of 200+ Franchisors to gauge the current state of the industry relative to the impact of the pandemic. Participants provided insight into a wide variety of critical topics, ranging from development to unit operations to core financials such as cash flow. The results of the survey can help franchisors understand how they compare to peers across the spectrum and within their industries and make planning decisions accordingly.

Even with the pandemic dominating conversation in the franchising community, it’s important to keep your growth engine running. Which is why we’re analyzing real-time data to help you fine-tune your strategy based on what’s actually happening across the industry. For the first time, we have done a quarter-over-quarter analysis of franchise sales data, with some surprising and critical findings.

Four Superstar Leaders will provide you with “down and dirty, no filler” content in a span of 10 minutes apiece. Each of our speakers has a best seller business book, and a lifetime of business and franchise acumen curated for these times.

In a May 2020 live-poll of over four-hundred Franchisors, 94% indicated that they were ready to reopen operations and reactivate their Franchisees.

We all experienced a massive disruption two months ago with the onset of COVID-19, but the pendulum will swing back (even if we don’t know when or how fast).And as we wait for it to do so, many business leaders are asking “when will we get back to a sense of normalcy?” But to that end, are you WAITING for the quarantine to end, or are you PREPARING for it to end?

FranConnect's Franchise Sales Index Report is the most complete and authoritative source of insight into the current state of Franchise sales. Now in its fifth year, the data reveals critical insights relevant for franchise operators looking to confront the economic reality of the pandemic. 

A recent FranConnect survey of 233 executives quantified the impact of the COVID-19 pandemic on their franchise systems.

In this recorded demo, Jaffrey Ali, Chief Product Officer at FranConnect, illustrated what Process Transformation means for the franchising community.

Shutdowns threatened your businesses. But reactivating them can pose even greater challenges and many unknowns, including:

There has never been a more important time than now to make sure your franchise growth engine is running smoothly.

President Trump has just signed into the law the stimulus loans which provides vital help to Franchisor's and Franchisee's. Learn the shortcuts, recommendations and how to avoid the pitfalls so that you can get to the front of the line (it'll be millions long).

COVID-19 is slowing or stopping every aspect of business, driving uncertainty and anxiety among franchisees. This important webinar brings you a powerful panel discussion on critical things you can do now to help your franchisees through these most challenging of times.

FranConnect introduces its first glimpse into its all-new 2020 Franchise Sales Index with a focus on franchise broker data, trends, insights & best practices through the eyes of the CEO’s of the #1 and #2 ranked organizations.

You've taken the leap to franchise your business and scale your brand. Now, the opportunities have increased, but so have the challenges as you risk outgrowing your own infrastructure.

Less than 5% of web visitors convert to franchise leads and less than 50% respond to calls or emails.

You’ve grown your franchise system into a robust and successful multi-unit system, but how do you navigate the steep growth curve from 100 to 1000+ locations?

The FranConnect Franchise Sales Index is widely known as the gold-standard for data-driven insights in the field of franchise sales. Now, these insights are available in a special report and webinar focused on the Commercial & Residential Services franchise category.

The FranConnect Franchise Sales Index is widely known as the gold-standard for data-driven insights in the field of franchise sales.

Listen to this special webcast featuring a roundtable of leading franchising experts on optimizing franchisee performance. Executives from Intuit, FirstLight HomeCare and Peer Performance Groups share executive-level insights that enable companies to grow from emerging concepts to successful multi-unit franchising brands.

The FranConnect Franchise Sales Index is widely known as the gold-standard for data-driven insights in the field of franchise sales.

Awarding and opening a franchise is just the first step in the franchisee lifecycle - and it takes a lot of effort and training to get that far.

47% of technology roll-outs fail because they don't put users first. (Forrester Research)

The FranConnect Franchise Sales Index is widely known as the gold-standard for data-driven insights in the field of franchise sales.

Your current franchise fees enabled your brand to get to where it is today — but will they get you to the next level?

100% of franchisors say that preparing for effective interactions with franchise owners and their employees is a pain point for field operations teams.

This webinar addresses the need to improve the quality and effectiveness of field support visits and overall guidance and communication to franchisees. We offer solutions to alleviate these issues and allow you to better manage your franchisees. Kirk Mauriello, COO of Aurelio’s is Pizza, Ltd. and Rick Arevalo, President of PerformanceWise by FranConnect, provide real answers to common issues franchisors face.

In this webinar, FranConnect’s President of Global Operations, Keith Gerson, introduces ways an iPad or tablet computer can be used to increase the operational efficiency, compliance, and ultimately profitability of your local unit. In addition, this webinar showcases how technology is being used to improve brand execution at the store level, increase effectiveness of field consultants, improve quality assurance and compliance, and automate the tracking of any issues until resolved.

The ultimate goal of every franchise system is to ensure that all your franchisees are successful. To do that means you need to be able to manage the conversation between you and your franchisees in a way that fosters openness and collaboration. Striking this delicate balance requires a lot of planning and field insight at the front end, coupled with the right tools to drive consistency among your field consultants.

You heard that you should be advertising, but you don’t know where to start.

Best practices for franchise development and new insights as to how your franchise can improve.

Do you need to generate more leads to sell more units? Or simply do a better job managing the leads that are already entering your funnel?

This educational event allows viewers to learn how the Wayback Burgers is growing its brand at the rate of 22% + in unit share a year.

FranConnect and Intuit’s new partnership brings together two powerful franchise accounting software tools to create a comprehensive financial management platform for franchise leaders.

Want to know how other franchisors are generating quality leads?  Or which franchise lead sources deliver the highest conversion to deal? And where you can drive higher lead volumes?  We analyzed data from 487 franchisors to find out. 

The FranConnect Franchise Sales Index is widely known as the gold standard for data-driven insights in the field of franchise sales. Now, these insights are available in a special report and webinar. This webinar will give Business Services brands a distinct advantage to both generate quality leads and increase sales, using aggregated and anonymized data from the business results of 550+ franchise brands focused on the Business Services franchise category. Discover the current factors inhibiting franchise sales, and identify best practices from the most successful brands. Insights can be used to immediately and dramatically impact Business Services franchise sales, including:

Join CEOs from two top brands in franchising as they share the challenges and hard-earned lessons of leading a franchise to success.   Our featured mentors are each exceptionally successful CEOs of leading franchise brands. In this hour-long panel, we'll discuss a broad range of topics at the heart of franchising, with insights to help your business now. This fast moving discussion will cover a lot ground, including:

According to Google, 97% of consumers search for local businesses online. In the U.S., that means about 4 billion search queries per month have local intent. Did you know that in the U.S., local searches account for 2.78 billion purchases? With numbers like that, your franchisees simply can’t afford to not be found! View this webinar to pick up best practices and ideas to help ensure your franchise is a top choice for local search queries.

In this session, you’ll learn how to:

Register today for our new eight-part series led by our Experts as they explore how you can implement and utilize the full capabilities of the FranConnect platform.

Register today for our new seven-part series led by our Experts as they explore how you can implement and utilize the full capabilities of the FranConnect platform.

What's New? Improved Opener Store Info Page Layout Navigate and view key store information easily 

Upcoming FranConnect Release Webinar Join us on May 4, at 11 am ET/8 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features we'll be releasing in May - in less than an hour. May Highlights Streamline the process of obtaining e-signatures on your agreements, contracts, and documents from franchise candidates and owners with extended DocuSign integration. .   . .                                           Analyze your Unit Growth Trends - leveraging advanced Unit Insights dashboards.   Ensure data accuracy and consistency during your Unit Transfer process for completed transfers..  

Upcoming FranConnect Release Webinar Join us on June 29, at 2 pm ET/11 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features in FranConnect's July Release - All in less than an hour.

Upcoming FranConnect Release Webinar Join us on June 1, at 11 am ET/8 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features in FranConnect's June Release - All in less than an hour.

What's New? Effectively Manage Franchise Broker Engagement • Automate email communications to your franchise brokers, as the franchise candidates sourced by them move through your franchise awarding pipeline • Segment broker contacts for targeted email communications and campaigns

Upcoming FranConnect Release Webinar Join us on Aug 10, at 2 pm ET/11 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features we'll be releasing in August - All in less than an hour.

What's New? Improved Unit Opening Tasks Management • Create a personalized listings view of your units undergoing opening and onboarding • Upload multiple documents and pictures required to process your unit opening and onboarding tasks

What's New? Improved Unit Opening Tasks Management

What's New? Improved Unit Opening Tasks Management Navigate and view key store information easily