Developing best practices for training for businesses and their frontline team members requires awareness of the key challenges with training and a commitment to addressing these issues through a strategic and effective training program.
A Learning Management System (LMS) should be the centrepiece of a well-designed and executed training program. Without it, you’ll find it very hard to achieve consistency among your locations and build on brand loyalty. Implementing an effective LMS at within your brand enables scalable and effective employee training, but it also includes challenges in the design and development of a training program tailored to the specific needs of your brand. Our panel of experts explored a number of challenges and best practices for implementing a Learning Management System.
There are several key challenges that need to be addressed including:
- Development of a well-organized, comprehensive operations manual
- Training for new hires
- The power of onsite training
- Administration of tests and examinations
- Ongoing development regarding new policies, products, customer experience, etc.