September 6th, 2023

Mastering the Art of Navigating Compliance Training

Recorded Webinar

September 6th, 2023 true false

This exclusive webinar on Mastering the Art of Navigating Compliance Training features our four expert panelists who help viewers unlock expert insights, best practices, and real-world examples that will empower you to conquer regulatory challenges with confidence.

This webinar is intended for business and brand owners who are seeking insights and real-world case studies related to how compliance training allows franchisees, managers of multi-unit companies, and their employees to meet requirements related to the laws and regulations that apply to their jobs. 

There are many kinds of compliance training programs, some of which apply across all industries, and others that are job or industry-specific. Compliance training is often mandatory and time-sensitive, so for a company and its employees to comply with the law, employees usually need to complete the training programs within specified timeframes. Additionally, state and federal regulations typically require employees to complete the relevant compliance training every year. This ensures that employees are consistently aware of requirements and best practices in their workplace.


 will take away insights on:

  • The various ways that franchisors or multi-unit managers can deliver compliance training
  • Demonstrating how your compliance-related training applies to your workplace culture and jobs delivered by franchisees, managers, and employees
  • Using a Learning Management System (LMS) to track franchisee progress and certifications
  • How to make compliance training “ongoing, actionable and fun”
  • Clarity about the new Australian Food Safety requirements, how to achieve them, and how to maintain compliance


About the Presenters

Raelene Moore
Raelene Moore, Associate Learning & Development East, Chevron Australia

Raelene has worked in the Retail Industry for over 30 years, including 16 years in the Service Station sector.  While working as an Area Manager Raelene discovered her passion for L&D and the rewards that it can bring for both the individual staff member and the Business.  Raelene has developed and facilitated training for small businesses, Franchisees, Charity groups, and large organisations.  Throughout her career, Raelene has developed a special interest in making training courses accessible to ESL & Neurodiverse participants.

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Hana Jebeile, Managing Director, Academy Ink

Hana is the Managing Director of Academy Ink for almost 10 years and has been working with World Manager's National Brands and Registered Training Organisations to bring Brand academies to life. She is the driving force behind Academy Ink and remains committed to breaking down barriers to ensure workplace training remains relevant, compliant and is engaging to the mobile generation. With qualifications in HR and psychology, she also brings with her 20 years of experience focused on customer experience, business development, and as an entrepreneur in the learning & development and employee engagement space for the customer content, banking, retail, food and beverage, hospitality and more recently transport logistics industries.

Monique Chan, Product and Partner Manager, Academy Ink

Monique, Product and Partner Manager at Academy Ink, brings with her 15 years of experience spanning across a wide range of education settings including corporate, government, vocational education and community services. With a Masters in Adult Education, she is passionate about the opportunities education provides and takes pride in helping individuals and organisations achieve their goals.

Comprising of a team of skilled graphic designers, brand specialists and qualified resource developers, Academy Ink are your implementation partner for both the Training and Education Suite so you can Develop, Launch and Maintain your retention, learning and development activities.

Walter Klein
Walter Klein, Business Development Manager, World Manager (a division of FranConnect)

Walter Klein is a seasoned Business Development Manager at World Manager, a division of FranConnect, with over 10 years of expertise in driving business-to-business sales development. He is passionate about technology and working with organizations of all sizes, on their mission to improve compliance through the implementation of Software as a Service (SaaS). He collaborated with renowned national brands such as AMPOL, Mad Mex, Foxtel, and Jax Tyres, as a trusted partner in achieving operational excellence.

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Keith Gerson, CFE, President of Franchise Ops, FranConnect

Keith Gerson brings 40+ years of executive level expertise as a passionate and driven Franchisor and Franchisee with a proven track-record in building rapid-growth, and highly profitable franchise organizations. Over the last eight years, Keith has served as President and Chief Customer Advocate for FranConnect where he has been able to work closely with many Executive Boards and Leadership Teams that are part of FranConnect’s portfolio of 1500+ brands and 325,00 locations. His focus is on helping franchisors to get to their desired future state in sales, operations, communications, and engagement. Recognized in franchising circles for his extensive leadership experience, and ability to drive execution, Keith is a highly-rated keynote speaker and has had the rare opportunity to have created several leading franchise systems from their very conception through launch and sustained growth taking these systems from micro-emerging status to that of successful enterprise level brands.