July 27, 2022

How Franchise Operations Are Changing: Unveiling the 2022 Franchise Operations Index Report

Recorded Webinar

July 27, 2022 true false

Thanks to 900+ franchise brands and over 300,000 franchise locations using our technology, FranConnect is able to collect more franchise data than any other company in the industry. For the last 10 years, we’ve been publishing our FranConnect Franchise Sales Index Report, and now, we are pleased to share the results of our data insights related to Franchise Operations in this on-demand webinar. Our data insights were blended with the results of a comprehensive operations pulse survey taken earlier this year. During the webinar, we highlighted:


  • The best operations construct for the ratio of franchisees to Franchise Business Consultants along with the frequency of visitations
  • How the impact of inflation (and a likely recession) are expected to impact support models
  • Operational technology trends that are expected to have the most impact on franchise systems over next 1-3 years
  • Insights into how franchisee’s perception of their self-assessments vary from corporate audits - and what to do about it
  • Learn how much labor shortages are cutting into franchise revenues
  • Benchmarks around the impact that labor shortages and supply chain issues are having on new store opening pipelines


Watch and listen in as Keith Gerson and his expert franchisor panelists, Brian Garrison (President & COO of Buzz Franchise Brands), and David Raymond (COO of Premium Service Brands) as they review the data and how this is impacting the decisions that are being made at their brands.

About the Presenters

Keith Gerson-1
Keith Gerson, CFE, President of Franchise Ops, FranConnect

Keith Gerson brings 40+ years of executive level expertise as a passionate and driven Franchisor and Franchisee with a proven track-record in building rapid-growth, and highly profitable franchise organizations. Over the last eight years, Keith has served as President and Chief Customer Advocate for FranConnect where he has been able to work closely with many Executive Boards and Leadership Teams that are part of FranConnect’s portfolio of 800+ brands and 148,00 locations. His focus is on helping franchisors to get to their desired future state in sales, operations, communications, and engagement. Recognized in franchising circles for his extensive leadership experience, and ability to drive execution, Keith is a highly-rated keynote speaker and has had the rare opportunity to have created several leading franchise systems from their very conception through launch and sustained growth taking these systems from micro-emerging status to that of successful enterprise level brands.

Brian Garrison, President and COO, Buzz Franchise Brands

Brian Garrison has served as Chief Operating Officer for Buzz Franchise Brands since May 2015, and also serves as the Buzz Franchise Brands President. Prior to joining Buzz Franchise Brands, Brian worked as a consultant with McKinsey & Company, where he focused on operations and strategy in a variety of industries, including aerospace and defense, energy, financial service and government. Brian served in the Navy for 22 years in a variety of leadership roles, including command of an F18 squadron, before retiring in 2012.

A native of Medfield, Massachusetts, Brian graduated from the U.S. Naval Academy with a B.S. in aerospace engineering and was commissioned as an Ensign in 1990.  In addition to his undergraduate degree, he has M.S. degrees in aerospace engineering and national security studies, and an MBA from the Wharton School. Brian and his wife Melissa live in Virginia Beach, Virginia with their two children. 

David Raymond
David Raymond, Chief Operating Officer, Premium Service Brands

David Raymond is the current COO of Premium Service Brands and the owner of the Prolift Garage Doors location in Charlottesville Virginia. He started in the home service business in 2002 as a technician in a locally owned garage door startup and has held various roles in his career. Rising from technician to operations manager to eventually lead the organization as a general manager, David helped that small business grow from zero to $6M in annual sales over the course of 13 years. He transitioned into franchising in 2015 as a Franchise Business Coach for College Hunks Hauling Junk and before joining Premium Service Brands in 2018.