Recorded Webinar

The Keys to an Effective Franchise Training Program: The Tools, Fundamentals and Innovative Approaches

Recorded Webinar

November 17th, 2022 true false






Developing best practices for training franchisees and their team members requires awareness of the key challenges with franchisee training and a commitment to addressing these issues through a strategic and effective training program. 

A Learning Management System (LMS) should be the centerpiece of a well-designed and executed training program. Without it, you’ll find it very hard to achieve consistency among franchisees and build on brand loyalty. Implementing an effective LMS at your franchise brand enables scalable and effective employee training, but it also includes challenges in the design and development of a training program tailored to the specific needs of your brand. Our panel of experts will explore a number of challenges and best practices for implementing a Franchise Learning Management System.  

There are several key challenges that need to be addressed including:

  • Development of a well-organized, comprehensive operations manual
  • Initial franchisee training at the franchisors HQ
  • The power of onsite training
  • Administration of tests and examinations
  • Ongoing development regarding new policies, products, customer experience, etc.

Join our panel of franchise training experts who will go in-depth while discussing the ins and outs of developing a franchisee training system tailored to the needs of your business:

  • The steps to optimizing the effectiveness of a franchisee training program
  • The top 5 roadblocks to online franchisee training (and how to overcome them)
  • How a Learning Management System can facilitate franchisee training
  • The importance of providing powerful training tools for front line teams
  • Managing ongoing user progress


Register here to view this recorded webinar.

About the Presenters

Keith Gerson-1
Keith Gerson, CFE, President of Franchise Ops, FranConnect

Keith Gerson brings 40+ years of executive level expertise as a passionate and driven Franchisor and Franchisee with a proven track-record in building rapid-growth, and highly profitable franchise organizations. Over the last eight years, Keith has served as President and Chief Customer Advocate for FranConnect. Recognized in franchising circles for his extensive leadership experience, and ability to drive execution, Keith is a highly-rated keynote speaker and has created several leading franchise systems from conception through launch and sustained growth.

Scott McAninley
Scott McAninley, VP of Brand Success, World Manager

Scott has spent the last 10 years working with franchisors of all sizes on their goals for overall operational excellence through the implementation of effective training programs. Scott is passionate about technology, and it’s impacts on strong organizational development. This passion and natural curiosity have allowed him to partner with brands such as The Coffee Bean & Tea Leaf, Re-Bath, Long John Silvers, and numerous others in their pursuit of developing their own ‘culture of learning’ through technology. 

Shauna Reader
Shauna Reader, Director of Training at Walk-On's Enterprises

Shauna Reader is Director of Training for Walk-On's. Shauna's demonstrated history of working in the restaurant industry includes Learning Management, Hospitality Industry, Succession Planning and human resources. She has a Master's degree focused in U.S. History from Louisiana State University.