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Jul 29, 2021

4 lessons every franchisor should learn from the ...

As with many business challenges, the pandemic continues to provide valuable insights ... Read More

As with many business challenges, the pandemic continues to provide valuable insights that can help franchisors strengthen and improve operations — not only to drive more revenue today, but to protect themselves against future disruptions.

Jul 22, 2021

10 Important KPIs for Education Franchises

In education, tutoring, and children’s services, you want to teach your students good ... Read More

In education, tutoring, and children’s services, you want to teach your students good habits. But it’s also worthwhile to take a look at your own habits as a business. What habits will predict success?

Jul 14, 2021

7 Things You Can Do to Achieve Franchise Goals

“A company — and a region or territory — has a lifecycle that ages,” says Jim Sullivan in ... Read More

“A company — and a region or territory — has a lifecycle that ages,” says Jim Sullivan in Multi-Unit Management. “Infant, youth, adult, middle age, maturity. Each stage of this growth curve brings with it different leadership, knowledge and resource needs based on a company’s maturity and growth stage.”

Jul 7, 2021

5 useful insights for Franchise Business ...

The role of the Franchise Business Consultant (FBC) is ever evolving and growing. ... Read More

The role of the Franchise Business Consultant (FBC) is ever evolving and growing. However, up until recently, there has been no strategic analysis for how the franchise industry tracks and evaluates the activities of FBC’s.

Jul 1, 2021

What Franchisors told us about the state of ...

Franchise Operations are emerging from a tumultuous storm. The phrase “sink or swim” has ... Read More

Franchise Operations are emerging from a tumultuous storm. The phrase “sink or swim” has never been more relevant, with many businesses having to adapt and ride the wave of complex challenges brought on by COVID-19.

Jun 16, 2021

5 Effective Franchise Satisfaction Survey Goals

Many franchisors conduct franchise satisfaction surveys, but they are often repeats of ... Read More

Many franchisors conduct franchise satisfaction surveys, but they are often repeats of previous surveys (perhaps with a few extra questions peppered in there for good measure) and lack unique and specific goals. As a result, the franchise satisfaction initiative can be a lot of busy work with few results. While some franchisors opt to use a professional service such as Franchise Business Review to stay current, others want to know how to improve their franchise survey process. The first step to changing how you survey is to have a goal.

Jun 8, 2021

Community Marketing Tips for Franchisees

Community marketing is the one thing you want to get right for your franchisees. While ... Read More

Community marketing is the one thing you want to get right for your franchisees. While you may have a marketing team, branding agency, or even a vendor that updates your social media, you can never outsource it completely. There is no shortage of vendors that try to sell the magic bullet of marketing. Just like a sales professional trying to sell an “easy” weight loss program or a “fast” way to make money, they position it as a cake-walk once you make a hefty investment. The truth is, marketing is exactly like getting to a healthier weight or making a more satisfying income; it is a step-by-step journey, where you learn along the way with true rewards at the end. But it is certainly not a cake-walk — no matter how many people try to sell it that way. For a more realistic look at how you can build community marketing into your franchisees’ day-to-day processes, consider the tips below.

Jun 3, 2021

Virtual Visits in Franchising

FranConnect works with 700 franchisors, and many are facing the same dilemma: Read More

FranConnect works with 700 franchisors, and many are facing the same dilemma:

May 12, 2021

Education Franchises: Sample Objectives and Key ...

Education franchises employ hundreds of thousands of people across the US and around the ... Read More

Education franchises employ hundreds of thousands of people across the US and around the world. According to IBISWorld, there are almost 173,000 businesses operating as tutoring or driving schools in the U.S., employing 343,451 people. As the world shifts, some of this revenue will be coming from online sources.

May 6, 2021

How To Be A Collaborative Franchise Coach

Franchise coaches bridge a lot of gaps, including: Read More

Franchise coaches bridge a lot of gaps, including:

Apr 29, 2021

Objectives and Key Results (OKR) in Franchising

Forward-thinking franchisors are now embracing Objectives and Key Results or OKR. The ... Read More

Forward-thinking franchisors are now embracing Objectives and Key Results or OKR. The framework was originally developed by Andy Grove at Intel and has been used by organizations such as Google, Twitter, and LinkedIn. While the framework has documentation in the form of videos, bestselling books, and worksheets, the following three concepts will help you through their use:

Apr 28, 2021

Which lead source has the highest close rates for ...

Every year, we cull real-world data from hundreds of FranConnect customers to see what’s ... Read More

Every year, we cull real-world data from hundreds of FranConnect customers to see what’s really going on in franchise development. Our annual Franchise Sales Index Report, now in its seventh year, offers unparalleled insight into everything from where leads come from, to which industry segments are thriving, to which marketing efforts are proving most effective. Last year was full of challenges and changes — but the franchising industry also saw opportunity as more people stayed home. Some segments struggled; others saw opportunity. One clear trend last year was that the overall number of deals fell, and the time to close deals lengthened. Both were to be expected amid so much uncertainty.

Apr 16, 2021

Franchising Trends: Stay-at-Home Customers

One of the biggest trends coming out of the end of 2021 is stay-at-home customers. People ... Read More

One of the biggest trends coming out of the end of 2021 is stay-at-home customers. People are spending more time at home than ever, affecting some industries where franchises operate powerfully.

Apr 8, 2021

3 Keys to Attract a Qualified Audience for Your ...

Whether you are a growing franchise or managing a multi- brand, large corporation, you ... Read More

Whether you are a growing franchise or managing a multi- brand, large corporation, you need to spend your time on what matters. You know technology can help you be more efficient and effective, but there are also old-school principles which are important to master.

Apr 1, 2021

How to Do Ongoing Franchisee Monitoring Right

As franchise owners, you know that franchisee engagement can have a material impact on ... Read More

As franchise owners, you know that franchisee engagement can have a material impact on the bottom line. A study of 300 brands from Franchise Business Review and InGage Consulting found that engaged franchisees are 3.7 times more profitable than non-engaged franchisees.

Mar 25, 2021

Spas and Salons: Sample Objectives and Key ...

Salon and spa franchises represent well over a million businesses across the U.S. ... Read More

Salon and spa franchises represent well over a million businesses across the U.S. According to IBISWorld, there are approximately 880,000 firms operating in the hair and nail salon industry within the U.S., providing direct employment opportunities for almost 1.2 million people. The health and wellness spa industry has over 22,000 businesses employing over 365,000 people. As the economy changes, salons and spas still employ many people.

Mar 18, 2021

The State of Franchising, Winter 2021: Franchisor ...

Our latest Pulse of the Franchise Industry survey finds cautious optimism is the outlook ... Read More

Our latest Pulse of the Franchise Industry survey finds cautious optimism is the outlook of the hour for franchisors ready to get back to better days of doing business in the months ahead.

Mar 10, 2021

Keep the Dirt Out of Your Franchise Sales Data

A dirty database is a like a dirty home. When a home is messy and unorganized, it's hard ... Read More

A dirty database is a like a dirty home. When a home is messy and unorganized, it's hard to find anything. It seems to happen in an instant, too – once one item is put in the wrong place, the mess piles up. Particularly if you have kids or live with roommates, it can be difficult to keep all the dirt from coming in.

Mar 8, 2021

Franchise Trends for 2021: The Rise of Multiunit ...

One of the biggest franchising trends for 2021 people are seeing across the franchising ... Read More

One of the biggest franchising trends for 2021 people are seeing across the franchising community is multiunit ownership. This trend is driven by a few key factors, including:

Mar 1, 2021

Gym and Fitness Franchises: Sample Objectives and ...

In 2018, the worldwide fitness industry saw membership grow to a record-high 183 million ... Read More

In 2018, the worldwide fitness industry saw membership grow to a record-high 183 million users, revenue totaling an estimated $94 billion, and club count exceeding 210,000 facilities, according to the IHRSA Global Report. As the global landscape shifts, we will continue to see gyms making a meaningful contribution to the economy.

Feb 12, 2021

From Franchise Owners, to Employees, to ...

As the chief operating officer of franchise brands for Neighborly, Mary Thompson is a pro ... Read More

As the chief operating officer of franchise brands for Neighborly, Mary Thompson is a pro at the art of fine-tuned franchising. Thompson, a franchise veteran who oversees ongoing operations within the world’s largest home services franchisor, was looking for more insight out in the field when she turned to FranConnect’s robust cloud platform to “systemize the delivery of our system.”

Feb 1, 2021

Restaurant Franchises: Sample Objectives and Key ...

According to the National Restaurant Association (NRA), there are more than 1 million ... Read More

According to the National Restaurant Association (NRA), there are more than 1 million restaurant locations in the U.S. with 12.5 million employees. Even in these changing times, the industry is still a major employer. See some sample Objectives and Key Results (OKRs) for restaurant franchises below.

Jan 27, 2021

Automotive Franchises: Sample Objectives and Key ...

Automotive franchises make a significant impact on the economy. According to IBISWorld, ... Read More

Automotive franchises make a significant impact on the economy. According to IBISWorld, there are 263,000 auto mechanic businesses running in the U.S., with industry employment counting over 500,000. Although the changing landscape is affecting these businesses, they are still making a meaningful contribution to the economy.

Jan 19, 2021

FranConnect Acquires FranchiseBlast

Today is a big day for both FranConnect and FranchiseBlast, and an even bigger day for ... Read More

Today is a big day for both FranConnect and FranchiseBlast, and an even bigger day for our customers. Today, we are announcing that we have acquired FranchiseBlast, the leading provider of franchise operations software used by over 100 brands.

Jan 14, 2021

What is Your Franchise Budget Planning IQ?

Unit-level profitability stems from a range of factors — but one of them is your ... Read More

Unit-level profitability stems from a range of factors — but one of them is your budgeting planning and preparedness. We think it's so important we made an interactive franchise budgeting self-assessment. Are you a Reality Avoider? Or maybe you've reached the budget planning pinnacle of Titan of Business? Or, somewhere in between. We challenge you to download it, take the quiz, and see where you land.

Jan 7, 2021

FranConnect's Best of 2020

The Most In-Demand Franchising Resources of the year In 2020, FranConnect produced more ... Read More

The Most In-Demand Franchising Resources of the year In 2020, FranConnect produced more content than ever before, and it was watched, read, downloaded and shared more than ever before. As we start off 2021, we looked back over the last 12 months to see what drew the most interest from our audience.

Mar 30, 2020

Helpful COVID-19 Resources for Franchisors

The CARES Act passed into law March 27th includes $350 Billion allocated to low-interest ... Read More

The CARES Act passed into law March 27th includes $350 Billion allocated to low-interest and in some cases, forgivable, loans for small businesses. The loans are intended to cover payroll, benefits, leases, mortgage interest, rent and utilities. For many franchise businesses, this is a critical lifeline intended to help them navigate the impact of the COVID-19 pandemic.   There is a lot to understand about the package - it’s 880 pages long -- and it's easy to get overwhelmed by the depth of it. But some of the best minds in the world of Franchising are working hard to make it easy to digest. So, we decided to round up some of the best resources to help get up to speed.  

Mar 25, 2020

FranConnect Support For Customers During the ...

At FranConnect we are committed to the safety and well-being of our employees, customers, ... Read More

At FranConnect we are committed to the safety and well-being of our employees, customers, and the franchise community. As a company we have implemented remote work policies across our offices. This was a smooth transition because we already use cloud and remote-work technologies for key processes, operations, development and support. Our team is energized and adapting well to this environment. Communications between FranConnect team members and our customers will not be interrupted or affected.

May 23, 2019

Built to Scale: A Blueprint for Emerging ...

Emerging-growth franchise brands with less-than-100 locations need affordable, scalable ... Read More

Emerging-growth franchise brands with less-than-100 locations need affordable, scalable tools to focus on expansion, unit level economics, and improve efficiency. Most emerging franchise brands face similar business challenges. Their teams may be short staffed, with lean budgets, and little time to stop everything to troubleshoot issues or learn about new technology. Time is money; their needs extend to labor-saving technology and more efficient ways to manage their growing locations.

Mar 14, 2019

Chris Sotudeh Joins FranConnect as Senior Vice ...

March 13, 2019 - Reston, VA - FranConnect, the leading provider of franchise management ... Read More

March 13, 2019 - Reston, VA - FranConnect, the leading provider of franchise management solutions, announces the hiring of Chris Sotudeh as Senior Vice President of Customer Operations. He will be in the forefront of leading FranConnect’s customer solutions, education, and advocacy programs, as well as India-based customer support operations.

Jan 31, 2019

A Conversation with FranConnect President & CEO ...

The President and CEO talks about herself, leadership, and the #1 franchise management ... Read More

The President and CEO talks about herself, leadership, and the #1 franchise management software solution.

Dec 14, 2018

Introduction of Fast-Start Franchise Management ...

FranConnect, the leading provider of franchise management solutions, announces the launch ... Read More

FranConnect, the leading provider of franchise management solutions, announces the launch of Velocity Packs for emerging franchise brands with up to 100 locations. Now, the enterprise power and support of FranConnect Sky is available to emerging franchises in cost-effective bundles that can be quickly scaled and implemented across the organization.

Dec 6, 2018

FranConnect Is Top Ranking Franchise Software ...

The franchise-focused company is the only Franchise Software Supplier to make CIO ... Read More

The franchise-focused company is the only Franchise Software Supplier to make CIO Applications’  prestigious list, as voted by a distinctive editorial panel of analysts and CIOs.

Sep 27, 2018

FranConnect Appoints New CEO Gabby Wong to Drive ...

(WASHINGTON, DC) – September 27, 2018 – FranConnect, the leading provider of franchise ... Read More

(WASHINGTON, DC) – September 27, 2018 – FranConnect, the leading provider of franchise management solutions, announced the promotion of Gabby Wong to Chief Executive Officer (CEO) to continue its path of market leadership and to accelerate innovation and growth of its products and services in the franchise industry. The transition of Wong to CEO will take place in mid-2019. In the interim, Wong will assume the role of President of FranConnect, where in addition to her Customer Operations responsibilities, she will lead Product Management, Strategy and Development. The Sales, Marketing, and Finance functions will transition shortly thereafter in 2019.

Sep 21, 2018

FranConnect Enables Franchisors to Laser-Focus ...

Newest release of  FranConnect Sky, franchising’s #1 software, also includes enhanced ... Read More

Newest release of  FranConnect Sky, franchising’s #1 software, also includes enhanced customization and scalability for multi-brand franchise operations

Sep 18, 2018

How FranConnect Took Out an Industry ‘Goliath’ to ...

 Executives from Liberty Tax Service and Franworth explain their decisions to return to ... Read More

 Executives from Liberty Tax Service and Franworth explain their decisions to return to FranConnect after relationships with Salesforce failed to deliver on expectations

Aug 21, 2018

FranConnect Voted No. 1 Solution Provider on ...

Franchising-focused company beats out multi-industry software gorillas and low-end ... Read More

Franchising-focused company beats out multi-industry software gorillas and low-end entrants to rank first in the Online Technology Services Category

Mar 6, 2018

FranConnect President Keith Gerson Appointed to ...

A Florida University Now Offers Business Degree with Concentration in Franchising Read More

A Florida University Now Offers Business Degree with Concentration in Franchising

Feb 9, 2018

Visit Us at the IFA Convention! 

We're packing our bags for IFA 2018! We can't wait to visit with our awesome customers ... Read More

We're packing our bags for IFA 2018! We can't wait to visit with our awesome customers and to connect with new franchisors. If you are headed to Phoenix, we'd love to meet with you! Swing by Booth #513 to check out FranConnect Where You Work™. We've extended the power of our platform to your favorite business applications like Gmail and Outlook to make it even easier to manage your business — in fact, you can even autopopulate records in FranConnect Sky without ever logging in! 

Oct 2, 2017

FranConnect: How this Tech Company Started ...

Recently, Sharon Powills at 1851 sat down for an in-depth interview with our CEO, ... Read More

Recently, Sharon Powills at 1851 sat down for an in-depth interview with our CEO, Christopher Fountain. They discussed everything from how FranConnect is able to scale (600 brands and counting!), what we focus on (hint: it's the people first) as well as why we feel FranConnect Sky drives value for franchisors.

Jan 5, 2017

When Time Means Money, an App Can Help - Wall ...

When business grows fast, technology can keep you ahead of the game. by Julie Bennett ... Read More

When business grows fast, technology can keep you ahead of the game. by Julie Bennett Ajay Arora, A Great Clips franchisee in Kansas City, Kan., has got a lot of satisfaction from operating and expanding his hair-salon business since 1993, but as it grew he began to experience problems on days when his salons were really busy. Then, he says, customers would crowd the units’ lobbies or line up outside, stressing his stylists and sometimes discouraging other clients who also wanted a haircut that day.

Nov 16, 2016

How FranConnect Helps Franchises Understand the ...

Collecting and analyzing data can be a powerful business function, and the world’s most ... Read More

Collecting and analyzing data can be a powerful business function, and the world’s most progressive companies have been investing in it for years. But the franchise world has been relatively slow to realize the power of big data -- ironic, as data has the potential to aid franchises more than other types of companies, since franchisees can benefit from unit-level metrics that let them harness the ideas and strategies that are working for fellow franchisees, while corporate can customize systems for various regions or cities.

Nov 16, 2016

Q&A with Christopher Fountain,CEO of franchise ...

Christopher Fountain is CEO of Reston, Virginia-based FranConnect, a provider of ... Read More

Christopher Fountain is CEO of Reston, Virginia-based FranConnect, a provider of franchise management systems, helping franchises manage all aspects of their operations including sales, marketing, financial data collection and analysis, and more. fountain joined the company this March, after previously serving as COO of a healthcare software provider.

May 10, 2016

FranConnect Hosts Customer Conference in ...

RESTON, VA – (May 10, 2016) – FranConnect, the leading provider of franchise management ... Read More

RESTON, VA – (May 10, 2016) – FranConnect, the leading provider of franchise management software, today announced it would host the company’s bi-annual 2016 customer conference, FranConnection’16, May 18 – 20 at Gaylord National Resort and Convention Center, National Harbor in Washington D.C. The event will bring together franchise, finance and marketing leaders who will discuss:

May 5, 2016

FranConnect Announces Two New Executive Hires ...

RESTON, VA – (May 5, 2016) – FranConnect, the leading provider of franchise management ... Read More

RESTON, VA – (May 5, 2016) – FranConnect, the leading provider of franchise management software, today announced the appointments of Tom van Gorder as Executive Vice President, Global Sales and Tracey Moon as Vice President, Marketing. By ushering in new executives to its leadership team, FranConnect is investing in the company’s future. These investments will drive growth allowing the company to better serve the long term needs of its customers.

Feb 19, 2016

FranConnect Unveils New Franchise Management ...

RESTON, VA – (February 19, 2016) – FranConnect, the leading provider of franchise ... Read More

RESTON, VA – (February 19, 2016) – FranConnect, the leading provider of franchise management software, today released FranConnect Sky, a cloud-based franchise management software product that enables franchisors and their franchisees to more effectively manage, track and run their business. A software-as-a-service (SaaS) offering, FranConnect Sky enables customers to receive continuous product updates, ensuring they are always on the most up-to-date version and benefit from franchise best practices. FranConnect Sky is certified to very high cybersecurity standards, and only FranConnect Sky comes with Franchising Built-InTM – exclusive functionality and best practices for the entire franchise lifecycle.

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