Mar 25, 2020

FranConnect Support For Customers During the COVID-19 Pandemic

Written by FranConnect

At FranConnect we are committed to the safety and well-being of our employees, customers, and the franchise community. As a company we have implemented remote work policies across our offices. This was a smooth transition because we already use cloud and remote-work technologies for key processes, operations, development and support. Our team is energized and adapting well to this environment. Communications between FranConnect team members and our customers will not be interrupted or affected.

We recognize that many sectors of the franchising world are particularly susceptible to the impact of this pandemic. Given our team members, their expertise and our products, we are in a unique position to help mitigate the impact for our customers and the broader franchising community.

Based on this, for the next 90 days, we are providing free access to expanded communication and engagement capabilities to address your current needs.

These capabilities will help you improve remote engagement with your franchisees; respond to questions and provide timely triage; send polls and encourage collaboration and crowdsourcing of ideas across franchisees; and track performance, analytics and KPI's. Now more than ever, you need access to information, data, and dashboards to support your business planning, continuity and execution.

We are also giving our FranConnect Sky customers free access to and configuration of our Command Center, the solution that provides you and your franchisees with a 360-degree view of franchise health with capabilities to help prioritize franchisee and departmental actions from a single location.

This complimentary service is available to FranConnect Sky customers upon request, and training will be provided as it is deployed.

This is the first of several benefits we plan to extend to our customers, so please stay tuned for more announcements. In the meantime, we are going to expand our steady stream of helpful, relevant information for members of the franchising community. This content is specifically designed to help you navigate today's evolving landscape, and we will distribute it via webinars and blog posts.

To take advantage of this free benefit, please reply to In most cases, we can have you up and running in a matter of days.

*Editor’s Note: This was adapted from an email sent to FranConnect Customers on Friday, March 20th

About the author


FranConnect is the leading franchise management software provider. Based on an analytics approach, only its award-winning, unified FranConnect platform engages stakeholders to grow, scale and optimize franchise systems through a connected and complete view of the business from sales to multi-unit and multi-brand performance. Over 800 brands — including 40 of the Entrepreneur’s Top 100 Global Franchises — in 18 countries count on FranConnect to successfully grow their franchise systems. FranConnect customers span all sizes, growth phases, and industries and have grown 44% faster than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global follow-the-sun operations.