Mar 14, 2019

Chris Sotudeh Joins FranConnect as Senior Vice President of Customer Operations

Written by FranConnect

March 13, 2019 - Reston, VA - FranConnect, the leading provider of franchise management solutions, announces the hiring of Chris Sotudeh as Senior Vice President of Customer Operations. He will be in the forefront of leading FranConnect’s customer solutions, education, and advocacy programs, as well as India-based customer support operations.

Among franchise software suppliers, FranConnect’s market leadership is unparalleled. More than a CRM tool, FranConnect’s simple, fast to deploy, user-friendly platform is designed specifically for the franchise industry; a distinct advantage over other well-known enterprise CRM applications.

FranConnect offers innovative, proven technology products and solutions that support the key metrics of growing a successful franchise brand, including selling and expanding new franchisees, improving unit operations and performance, supporting franchisee engagement, growing revenue streams, ensuring brand consistency, and ultimately driving the rapid expansion and penetration of the brand - all on a 100% cloud-based platform hosted to scale on AWS.

Chris Sotudeh has over 20 years of service leadership experience in management consulting, professional services, and customer success. He has effectively collaborated with enterprise clients and stakeholders across many verticals including retail, hospitality, financial services, high-tech, telecommunications, and health care.

“We are very fortunate to have a services leader of Chris Sotudeh’s caliber join our team,” said Gabby Wong, FranConnect President. “Chris brings unprecedented strategic consulting, analytics, and performance management experience. His presence helps us maximize and grow our customer experience program and reach new levels of service performance and customer value – something we are dedicated to.”

“I’m very excited to join FranConnect with their strong focus on providing customers with a positive experience and proven outcomes,” said Sotudeh. “As a leader in franchise management solutions, FranConnect is uniquely positioned to provide organizations with the needed capabilities that drive growth and scalability. I’m looking forward to supporting our customers in a long-term partnership with innovative products and service excellence.”

Sotudeh previously held customer success leadership roles with MicroStrategy, Clarabridge, and Deloitte. He holds a Bachelor of Science in Computer Science from the University of Maryland, and a Master of Science in the same discipline from Johns Hopkins University.

“We’re excited to welcome aboard, Chris. Our leadership team is one of the strengths of our business and provides us with the ability to continue to set the standard in the franchise vendor industry,” said Wong. 

About the author


FranConnect is the leading franchise management software provider. Based on an analytics approach, only its award-winning, unified FranConnect platform engages stakeholders to grow, scale and optimize franchise systems through a connected and complete view of the business from sales to multi-unit and multi-brand performance. Over 800 brands — including 40 of the Entrepreneur’s Top 100 Global Franchises — in 18 countries count on FranConnect to successfully grow their franchise systems. FranConnect customers span all sizes, growth phases, and industries and have grown 44% faster than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global follow-the-sun operations.