FranConnect Webinar Library

How long has your current landing page and login screen been the same? Show your users the strong brand culture your organization has and update the platform!

Keeping a clean workspace is important to easily access the most important data you need at a glance, without extra clicks or scrolling. Learn how you may configure the summary page columns throughout the FranConnect platform in this Tips and Tricks in 15 webinar.

Did you know that you can personalize your view in the New Store Summary page? Join this Tips and Tricks in 15 webinar to understand the viewing options, column selections, and filtering options in the store summary.

Are you using the mobile app? Take FranConnect on the road with you with our mobile apps. Explore the different app options such as how to login; Logging calls; and checking lead and unit information.

Join our upcoming training webinar to discover how FranConnect's Visits module can revolutionize your franchisee and field team management. With its advanced functionality, you'll be able to effortlessly:

Thanks to our partnership with Flywire, we've made it super easy for you to send invoices and collect royalty payments directly from your units/locations. In this training session, we’ll show you how these exciting features can help streamline your revenue collections. Trust us, you don't want to miss this! Let's get started and unlock the power of Sign-to-Pay and Invoice-to-Pay!

Introducing FranConnect's Hub module! Join our upcoming training webinar to explore how this incredible tool can revolutionize your franchise operations. With the FranConnect Hub application, you can:

Join our newest training webinar and discover the benefits of FranConnect's Training module! With our intuitive platform, you can easily set up role-based training for franchisees and their front-line employees. Not only can you create tests and certification programs, but you'll also have the ability to track progress. Dive into plans, courses, and lessons, challenge yourself with quizzes, and monitor your advancement. Transform your training process with FranConnect's Training module! Register for this new session now!

Discover the power of FranConnect Royalty Manager, an all-in-one tool designed to foster transparency and seamless communication between franchisors and franchisees. With features like sales and KPI goal setting, financial reporting, and royalty calculation, managing your franchise has never been easier.

FranConnect's Sales module empowers users to seamlessly bring in leads from various sources and effortlessly track their progress throughout your sales process. With the ability to assign tasks to lead owners and monitor lead responses to FDD and qualification documents, you can stay on top of every interaction. You can even automate timely outreach at different stages of the lead's journey, ultimately leading them towards a sale or reaching their goal.

The new Store Summary interface is the ideal way to work with your location records. Its many enhanced ease of use features will make navigating records and logging activity a breeze, and the Store Summary has enhancements you simply cannot get in the older “franchisee” views. No more guessing the lifecycle stage of a location to view it, no more scrolling down to get to tabs you use all the time, and a much more comprehensive view of your locations! This view is replacing the older views, which are soon to be sunsetted, so come see what’s new.

Join us Thursday, March 23rd at 2 PM ET | 11 AM PT for our new training webinar, Finally Get a Comprehensive View of Performance.

FranConnect's Sales module empowers users to seamlessly bring in leads from various sources and effortlessly track their progress throughout your sales process. With the ability to assign tasks to lead owners and monitor lead responses to FDD and qualification documents, you can stay on top of every interaction. You can even automate timely outreach at different stages of the lead's journey, ultimately leading them towards a sale or reaching their goal.

Join us Thursday, March 9th at 2 PM ET | 11 AM PT for our new training webinar, Tracking Profit and Loss.

Do you want to test drive the latest World Manager features and content before they go live? This interactive webinar dives into your Playground, a safe and secure environment where you can:

Join the FranConnect Webinar on Monday, March 11th at 2 PM ET / 11 AM PT.

Let's dive into the world of multi-unit sales. In this exciting training session, we'll explore and share some amazing techniques to help you ace the art of selling multi-unit packages as single, captivating transactions. Get ready to level up your sales game!

Franchise turnovers are on the rise, and FranConnect can help you track units for sale. Our powerful platform is designed to revolutionize the way you handle transfers and resales in the franchising world. Not only that, but you'll also get to learn some valuable best practices and gain insight from successful franchisors.

Join us for a FranConnect training webinar where you will discover the power of Information Manager, the comprehensive franchise information system. In this course, you'll learn valuable skills, including:

Join us for FranConnect's Opener Module training webinar! Discover how this powerful tool can seamlessly transfer leads from the sales process to location owners. With customizable checklists and milestone tracking, you'll ensure a smooth journey to the first revenue day. Plus, receive helpful reminder emails for upcoming and overdue tasks.

In this webinar, we'll cover:

In this webinar, we'll cover:

Join us Thursday, February 23rd at 2 PM ET | 11 AM PT for our new training webinar, Setting and Tracking Goals with Franchisees.

Join our Product Management Team Tuesday, February 28th, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our March release.

Join us Thursday, February 9th at 2 PM ET | 11 AM PT for our new training webinar, Collecting Payment of Royalties with FranConnect.

Handling Inactive Leads: The frustrating cycle of dealing with inactive leads, and without any automation, you end up wasting precious time just trying to reach them. This training session will equip you with effective ways to automatically reach out and efficiently identify those truly inactive leads. It's time to take control and make the most of your valuable time!

Automating Opt-ins: We get it, you're looking for an effective way to connect with leads and validate phone numbers. Well, SMS texting could be your golden ticket, but here's the thing – it requires opt-in. In our upcoming training session, we'll dive into the nitty-gritty of streamlining this process, making it a breeze for your prospects.

Discover the power of FranConnect Royalty Manager, an all-in-one tool designed to foster transparency and seamless communication between franchisors and franchisees. With features like sales and KPI goal setting, financial reporting, and royalty calculation, managing your franchise has never been easier.

Join our newest training webinar and discover the benefits of FranConnect's Training module! With our intuitive platform, you can easily set up role-based training for franchisees and their front-line employees. Not only can you create tests and certification programs, but you'll also have the ability to track progress. Dive into plans, courses, and lessons, challenge yourself with quizzes, and monitor your advancement. Transform your training process with FranConnect's Training module! Register for this new session now!

Introducing FranConnect's Hub module! Join our upcoming training webinar to explore how this incredible tool can revolutionize your franchise operations. With the FranConnect Hub application, you can:

Join us for a FranConnect training webinar where you will discover the power of Information Manager, the comprehensive franchise information system. In this course, you'll learn valuable skills, including:

Join the FranConnect Webinar on Monday, February 5th at 2 PM ET / 11 AM PT. The FranConnect Product Management Team invites you to our monthly webinar to explore the latest updates of our February 2024 release. Release Highlights Include: Introducing The Vault: FranConnect’s New Customer Training Portal! We are excited to announce the launch of our New Customer Training Portal! We've been hard at work designing and building The Vault to help our customers get the most from their FranConnect solutions. This new Customer Training Portal is built on top of our World Manager training platform, which means it is a user-friendly, one-stop shop online space where you can access a wealth of training resources, tutorials, and interactive modules crafted to enhance your understanding of our products. Whether you're a seasoned FranConnect user or just getting started, this portal is here to meet your unique learning needs. New Unit Ownership Management Franchise admin and legal teams can now manage multiple entities and individuals as owners for locations or territories, establishing flexible entity relationships to maintain the system of record for franchise information. Field Ops Mobile App Enhancements: New Filters and Improved Usability Experience our updated app, now with new filters and usability enhancements that enable business consultants to quickly locate audits, inspections, and business reviews by consultant, status, owners, and center name. Global Search Improvements Our global search feature now provides more relevant results, aligned with your search queries for quick and easy information retrieval. Enhanced CRM Notification Controls Use the new option to control email notifications for CRM contacts added via REST API, simplifying customer management for locations. Upgraded Content Editor Our content editor has been enhanced to support seamless content transfer from Microsoft Office and Google Docs and includes advanced image editing tools to improve productivity for marketing, training, and communication teams.

Join our Product Management Team Tuesday, February 7th, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our February release.

Are you using FranConnect to track the lifecycle stage of your units? If not, you should because it’s easy and it helps you manage your processes and quickly focus on the units you need to know about. In FranConnect you can track units across various stages of their lifecycle, such as “SBNO” (Sold but Not Opened), “On Hold” and “In Development” stages. Leverage the Lifecycle Stages reporting filters to quickly narrow down and view only the most relevant data tailored to your specific needs, ensuring faster decision-making. Join us in this “Tips & Tricks in 15” webinar to learn how.

How do you keep track of your users? Managing accounts is crucial for all learning and communication within your LMS platform. To have the most relevant results, Administrators need to manage and update their platforms, and most importantly, the people within it.

Are your user accounts current? It is essential to understand the setup of your FranConnect system, which includes adding and deactivating users. In this “Tips & Tricks in 15” webinar, we provide an overview of the User Types in FranConnect so that you understand the difference and benefits of each. We also discuss password management, how to add a user and how to deactivate a user. Join us to learn more.

Join us Thursday, January 26th at 2 PM ET | 11 AM PT for our new training webinar, Getting Sales Data into Royalty Manager.

Imagine this scenario: you have some leads that come in from low-conversion sources or with minimal information. It can be challenging to figure out who deserves your limited attention. But fret not! In this training session, we're diving into some exciting techniques. They'll help you get leads to provide more information, so you can make informed decisions on how to handle them.

Weeding out non-viable leads: Let's talk about weeding out non-viable leads. You know, those leads that just don't quite fit the bill for your model. It happens to all of us. But here's the thing - if you can eliminate the time and effort spent on these clearly non-viable leads, you'll have more time to focus on the ones that actually have potential. In this training session, we'll go over how to identify leads that aren't a good fit, or those from parties interested in an area where you don't do business yet. Excited to dive in and make your lead generation game strong?

Join our Product Management Team Tuesday, January 10, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our January release.

Join us for FranConnect's Opener Module training webinar! Discover how this powerful tool can seamlessly transfer leads from the sales process to location owners. With customizable checklists and milestone tracking, you'll ensure a smooth journey to the first revenue day. Plus, receive helpful reminder emails for upcoming and overdue tasks.

FranConnect's Sales module empowers users to seamlessly bring in leads from various sources and effortlessly track their progress throughout your sales process. With the ability to assign tasks to lead owners and monitor lead responses to FDD and qualification documents, you can stay on top of every interaction. You can even automate timely outreach at different stages of the lead's journey, ultimately leading them towards a sale or reaching their goal.

Join our upcoming training webinar to discover how FranConnect's Visits module can revolutionize your franchisee and field team management. With its advanced functionality, you'll be able to effortlessly:

Discover the power of FranConnect Royalty Manager, an all-in-one tool designed to foster transparency and seamless communication between franchisors and franchisees. With features like sales and KPI goal setting, financial reporting, and royalty calculation, managing your franchise has never been easier.

Register today for our new eight-part series led by our Experts as they explore how you can implement and utilize the full capabilities of the FranConnect platform.

Register today for our new seven-part series led by our Experts as they explore how you can implement and utilize the full capabilities of the FranConnect platform.

What's New? Improved Opener Store Info Page Layout Navigate and view key store information easily

Upcoming FranConnect Release Webinar Join us on May 4, at 11 am ET/8 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features we'll be releasing in May - in less than an hour. May Highlights Streamline the process of obtaining e-signatures on your agreements, contracts, and documents from franchise candidates and owners with extended DocuSign integration. . . . Analyze your Unit Growth Trends - leveraging advanced Unit Insights dashboards. Ensure data accuracy and consistency during your Unit Transfer process for completed transfers..

A multi-part course, with accompanying workbooks that let you apply the principles you learn in your own business. Come to the 1-hour webinar, use the workbook to apply the principles, get help with “office hours” sessions, and build on each success!

Upcoming FranConnect Release Webinar Join us on June 29, at 2 pm ET/11 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features in FranConnect's July Release - All in less than an hour.

Upcoming FranConnect Release Webinar Join us on June 1, at 11 am ET/8 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features in FranConnect's June Release - All in less than an hour.

What's New? Effectively Manage Franchise Broker Engagement • Automate email communications to your franchise brokers, as the franchise candidates sourced by them move through your franchise awarding pipeline • Segment broker contacts for targeted email communications and campaigns

Upcoming FranConnect Release Webinar Join us on Aug 10, at 2 pm ET/11 am PT, for our monthly webinar, where we’ll walk you through some of the updates and features we'll be releasing in August - All in less than an hour.

What's New? Improved Unit Opening Tasks Management • Create a personalized listings view of your units undergoing opening and onboarding • Upload multiple documents and pictures required to process your unit opening and onboarding tasks

What's New? Improved Unit Opening Tasks Management

What's New? Improved Unit Opening Tasks Management Navigate and view key store information easily

Our new five-part series led by our expert, Liz Colon, CFE, as she explores how you can implement and utilize the full capabilities of the FranConnect platform.

Join our Product Management Team Tuesday, September 6th, at 2 pm ET/11 am PT, as we walk you through FranConnect’s latest capabilities in our September release. Sneak Peek of the September Highlights Increase transparency in your royalty calculation, invoicing, & collections With our September release, you will now only see the Sales reporting categories that apply to a particular Unit on their Sales reports and Royalty invoices. Additionally, gain visibility into the Royalty calculation rules and breakdown, such as the applicable Royalty Rates and Adjustments made to the Sales reporting categories to get to the final Royalty amount. Lastly, view the total balance, open balance, taxes, and yearly caps on your Royalty Invoice for the Royalty Payments.