Recorded: June 24th, 2021

Recorded Webinar: The Role of the Franchise Operations Team Today

Join us for this Recorded Webinar.

June 24th at 1:00 P.M. EDT false false

Franchise Operations is at a turning point. Emerging from the pandemic, with varying economic indicators, and a challenging labor market, the COO’s job has never been more important. And never more challenging. 

In this webinar combine the findings from our own Operations data analysis with feedback from our customers to help you identify where and how you should deploy your precious human capital and IT resources. 

Viewers will hear and see how Operations teams can achieve:


  • Operational excellence via consistency and quality of service, brand compliance and field execution;
  • Improved unit level performance by centralizing and analyzing operational data and deploying playbooks for remediation and improvement;
  • Staff enablement and support through franchisee communication, engagement, onboarding and onsite staff training support;
  • Legal and process compliance using data management and collaboration with legal to ensure a single source of truth. 

Use the takeaways from this webinar as a benchmark to make sure you have the right priorities for your franchise operations in this rapidly-changing environment. 


About the Presenters

Jaffrey Ali Square
Jaffrey Ali, Chief Product Officer, FranConnect

With 20 years of technology product leadership, Jaffrey utilizes lean start-up principles to create highly differentiated product offerings. His work with Red Herring 100 winning firms and Gartner Magic Quadrant leaders has resulted in top-tier VC funding. Jaffrey has a degree in Economics (University of Texas) and a master’s degree in international economics (University of North Carolina).

Nick Mecozzi
Nick Mecozzi, SVP Solutions Engineering, FranConnect

Nick Mecozzi has been with FranConnect for over 10 years during which he has held management roles in operations, sales and technology for the company and is currently Senior Vice President of Solutions Engineering.  He brings over 35 years of experience in technology sales, marketing and management and is a graduate of Duke University where he earned degrees in Computer Science and Economics.