A Recorded Webinar

Introducing The 2021 Franchise Operations Index Report

Join us for a Recorded Webinar

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The first-ever Franchise Operations Index from FranConnect is a comprehensive analysis of the ever-evolving role of the Franchise Business Consultant, based on data from hundreds of successful franchise brands. The data in our new Franchise Operations Index Report reveals critical insights relevant for Operations Executives and other Franchise Leaders who need to benchmark their current performance and refine their strategy for 2021 and beyond.

Based on the approach that has made our annual Franchise Sales Index Report the gold standard for Franchise Development benchmarking, the all-new Franchise Operations Index report is set to become the industry’s leading source for strategic insight into Franchise Field Operations. It is based on a comprehensive analysis of more than 165,000 Franchise Business Consultant (FBC) interactions from 2019 to 2020.

This webinar serves as FranConnect's official unveiling of the report. We present data and insights from the report in this recorded event with expert analysis and guidance on how to interpret the findings for your own business.

Webinar viewers will benefit from a rich discussion of:

  • Field Audits: How many, which kinds, and how often
  • Virtual visits vs in-person approaches
  • Coaching-focused (non-scoring) interactions
  • Franchisee self-assessments
All webinar registrants will also receive access to the full Franchise Operations Index Report.

About the Presenters

Keith Gerson-1
Keith Gerson, CFE, President of Franchise Ops, FranConnect

Keith has over 45 years of executive level expertise creating and building leading franchise systems. A highly respected thought leader, Keith works closely with many of FranConnect’s Customers’ Executive Teams. His books, webinars and keynote addresses have created a large following. His latest book, The Franchise Book of Mentors, was released in September 2019.

Jason Kealey
Jason Kealey, CFE, Vice President of Strategy, FranConnect

Jason Kealey is the VP of Strategy at FranConnect. FranchiseBlast, the company he founded in 2007, was recently acquired by FranConnect. The integrated software solution for franchisors focused on improving franchise performance with easy-to-use operational tools. Jason is a licensed software engineer, has a Master’s degree in computer science, is a Certified Franchise Executive (CFE), and lives in Gatineau, Quebec.