100% of franchisors say that preparing for effective interactions with franchise owners and their employees is a pain point for field operations teams. Of those, 57% don’t have a system in place to monitor and control field execution and performance, and those that do have a system say they are not using it effectively.
Shawnon Bellah, COO of Nestle Toll House Café, by Chip shares how she committed to rolling out a system that fit the way they work and how that transformed their team into one of the best in the quick service restaurant (QSR) industry.
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