Interview with COO of Neighborly - FranConnect

Watch this webinar on-demand where Keith Gerson, CFE interviews Mary Thompson, COO of Neighborly Brands. Mary shared her experiences and skills that have led to one of the most successful careers in franchising. She answered questions ranging from best practices for running a successful franchise to dealing with competition and differentiation in your industry.

Viewers will benefit from this session that we believe will make a difference in the lives of those watching such as learning:

• What is the most important lesson learned from her mentors or role models?
• Advice to a new franchisor entering the world of franchising and what advice they should ignore?
• What KPIs she measures and what actions she does to improve the performance and satisfaction of Neighborly’s franchisees? 
• Franchise trends or changes that Neighborly anticipates and is preparing for.