The ultimate goal of every franchise system is to ensure that all your franchisees are successful. To do that means you need to be able to manage the conversation between you and your franchisees in a way that fosters openness and collaboration. Striking this delicate balance requires a lot of planning and field insight at the front end, coupled with the right tools to drive consistency among your field consultants.
Listen to this discussion with Mary Thompson, Chief Operating Officer of The Dwyer Group, while she shares her top 5 lessons learned while ramping up an improved operations strategy across all the brands within The Dwyer Group.