When Time Means Money, an App Can Help - Wall Street Journal

When business grows fast, technology can keep you ahead of the game.
by Julie Bennett

Ajay Arora, A Great Clips franchisee in Kansas City, Kan., has got a lot of satisfaction from operating and expanding his hair-salon business since 1993, but as it grew he began to experience problems on days when his salons were really busy. Then, he says, customers would crowd the units’ lobbies or line up outside, stressing his stylists and sometimes discouraging other clients who also wanted a haircut that day.

That all changed in 2011, when Great Clips, which does not take appointments, rolled our an online check-in service that customers can access on their mobile phone and on the company’s Web site….
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